# Customer Service Representative

**Company**: ShipMonk
**Location**: Las Vegas, Nevada
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Logistics & Supply Chain

**Apply**: https://job-boards.greenhouse.io/shipmonk/jobs/5016228101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c92b1521-483

## Description

ShipMonk isn't just a 3PL , we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.

**Responsibilities**

- Serve as the primary point of contact for merchants to facilitate timely issue resolution

- Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to

- Partner with warehouse management and developers to ensure requests are completed on time and in a professional manner

- Build sustainable, long-term relationships with merchants

- Educate merchants on service offerings and help them proactively plan to minimize issues

- Support merchant's projects and assist throughout their lifecycle

- Identify opportunities to improve merchant experience and propose upgrades and new products as appropriate

**Requirements**

- 1-2 years of experience in a Customer Service position

- 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce

- Bachelor's Degree or equivalent work experience

**Benefits** ShipMonk offers a range of benefits, including:

- Opportunities for professional growth and development

- Collaborative and dynamic work environment

- Recognition and rewards for outstanding performance

**About ShipMonk** ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions,all with a merchant-first mindset.

## Skills

### Required
- Customer Service
- Account Management
- Logistics
- Supply Chain
- E-Commerce

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/shipmonk/jobs/5016228101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)