# Casualty Claims Handler

**Company**: Davies
**Location**: Stoke-on-Trent, Staffordshire
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://davies.pinpointhq.com/en/postings/4012cf12-6330-4496-b751-06364651819d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c89165d0-87b

## Description

We are seeking a Casualty Claims Handler to join our team, providing a quality, proactive, cradle-to-grave claims service on behalf of our public sector clients.

You will have experience in handling any type of injury claims, and ideally, experience of working in an insurance and/or legal environment.

## Key Responsibilities

- Establish if cover is in place for the claim

- Record all claims on the digital claims handling system

- Investigate all liability claims either from the desk or by instructing loss adjusters

- Make the decision on liability

- Negotiate settlement of the claim

- Ensure compliance with all legal timescales and client SLAs

- Build relationships with external clients and stakeholders

- Provide referral support to less experienced colleagues

## Skills, Knowledge & Expertise

- Experience of policy wording and terms and conditions

- Knowledge of insurance and the insurance market

- Knowledge of how to value an injury claim

- Knowledge of reserving philosophies

- Knowledge of Civil Procedure Rules and the Claims Portal

- Good communications skills at all levels

- Excellent customer service

- The ability to work as part of a team

- Take responsibility for your own workload

- Must be able to demonstrate adaptability and flexibility

- Good planning and organisational skills

- Strong IT skills

## Benefits

- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities

- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme

- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay

- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies

## Skills

### Required
- policy wording and terms and conditions
- insurance and the insurance market
- valuing an injury claim
- reserving philosophies
- Civil Procedure Rules and the Claims Portal
- good communications skills
- excellent customer service
- teamwork
- adaptability and flexibility
- planning and organisational skills
- strong IT skills

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Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/4012cf12-6330-4496-b751-06364651819d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)