# Sales Support Specialist

**Company**: Focusrite Group
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Salary**: $22 to $24.50
**Category**: Sales
**Industry**: Technology

**Apply**: https://apply.workable.com/focusrite/j/0424E4535D/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c890b97f-7f7

## Description

We are seeking a Sales Support Specialist to join our US Operations team at Focusrite Group.

The successful candidate will report to the Vice President, Distribution Operations, Focusrite Group Americas, and will be responsible for processing and tracking sales orders from Sales team members and third-party dealers, while providing responsive, accurate order support.

**Core Responsibilities:**

- Provide timely responses to customer and internal inquiries by email and phone.

- Establish and maintain positive, productive business relationships with internal and external customers.

- Provide product availability and order status updates to Sales, Dealers, and internal stakeholders.

- Process customer purchase orders and accurately enter sales orders and return authorizations within established department standards.

- Review sales orders for accuracy, including item, quantity, pricing, shipping, tax, freight, and account information.

- Send order acknowledgments to Sales and Dealers.

- Monitor account holds and work with Finance to support their release.

- Research and help resolve order exceptions, including pricing discrepancies, replacement orders, RMAs, and customer follow-up issues.

- Assist with the new customer setup process.

- Support the ongoing review and maintenance of the open orderbook in line with department guidelines.

- Coordinate with logistics partners to confirm shipment quotes, routing, freight account details, delivery timing, and special shipping requirements.

- Work with Sales, Operations, and the third-party logistics partner to help resolve issues that may delay eligible orders from shipping on time.

- Maintain accurate estimated shipping dates to support clear customer updates and orderbook visibility.

- Reallocate stock when necessary to optimize current-month sales.

- Complete additional administrative work as needed to support the business.

**Requirements:**

- 2+ years of customer service, sales administration, order entry, or related experience.

- Intermediate skills in Microsoft Office, including Word, Excel, Outlook, Teams, and OneNote.

- Strong verbal and written communication, listening, problem-solving, organizational, and multitasking skills.

- Experience with NetSuite or a similar ERP platform is preferred.

- Professional audio product knowledge or exposure is a plus.

- Music industry exposure gained through education, prior work, or personal performance is a plus.

**What Success Looks Like in This Role:**

- Accurate and timely entry of sales orders and return authorizations within department standards.

- Clear, responsive communication with customers, dealers, Sales, Finance, Operations, and the third-party logistics partner.

- Consistent support and maintenance of the open orderbook, including updated shipping dates and follow-through on shipment issues.

- Positive, productive customer relationships and dependable support for changing business needs.

**Benefits:**

- Comprehensive Benefits package, including:

- Health insurance covered by Focusrite Group at 100% for employees and 75% for dependents

- Dental and vision insurance

- Life insurance

- Short- and long-term disability

- 401K with employer match

- 28 days PTO

- Employee Assistance Program

- Group Bonus Scheme

- Generous staff discounts on company products and merchandise

## Skills

### Required
- Microsoft Office
- customer service
- sales administration
- order entry
- communication
- problem-solving
- organizational

### Nice to have
- NetSuite
- professional audio product knowledge
- music industry exposure

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Source: [Apply at apply.workable.com](https://apply.workable.com/focusrite/j/0424E4535D/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)