# Premium Billing Operations Specialist

**Company**: CVS Health
**Location**: Franklin, TN
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: $17.00 - $28.46
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/TN---Franklin/Billing-Premium-Cnslt-Ops_R1086519?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c88bf15d-24b

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.

**Position Summary** Follows processes to assist with processing, insurance verification and authorization, revenue cycle management, compliance and documentation, as well as customer service and issue resolution.

**What you'll do**

- Performs billing operations for premium payments, ensuring accurate and timely processing of invoices, receipts, and reconciliations.

- Documents billing processes and procedures to streamline operations, improve efficiency, and enhance the customer experience.

- Monitors billing data and trends, identifying discrepancies, issues, and opportunities for process improvements, and escalating opportunities.

- Provides support to customers and internal stakeholders in resolving billing inquiries, discrepancies, and escalations, delivering excellent customer service.

- Communicates with insurance brokers, agents, and third-party administrators to address premium-related issues, reconcile accounts, and resolve payment discrepancies.

- Drafts billing reports and financial analyses to management, providing insights and recommendations for revenue optimization and cost control.

- Assists internal teams, such as underwriting, finance, and customer service with gathering and validating premium billing data.

- Follows regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and personal development.

- Stays updated on industry trends, emerging technologies, and best practices in premium billing operations.

**Required Qualifications**

- 1+ Customer service experience.

- 1+ years administrative or documentation experience.

- 1+ years working with Microsoft Office Suite - Intermediate to Advanced level.

- Must be able to work in Franklin TN office Tuesday- Thursday.

**Preferred Qualifications**

- Finance / Banking knowledge preferred.

- Working knowledge of problem solving and decision making skills.

- Familiarity with life insurance terminology and regulatory requirements is a plus.

**Education**

- High School Diploma or GED

**Anticipated Weekly Hours** 40

**Time Type** Full time

**Pay Range** $17.00 - $28.46

**Benefits** This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

## Skills

### Required
- Microsoft Office Suite
- customer service

### Nice to have
- Finance / Banking
- problem solving
- decision making
- life insurance terminology

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/TN---Franklin/Billing-Premium-Cnslt-Ops_R1086519?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)