# Customer Service Team Member (30 Hours, Evenings)

**Company**: Starling
**Location**: Cardiff, Wales
**Work arrangement**: hybrid
**Job type**: part-time
**Salary**: £22,400
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.workable.com/view/ubDmNhFpqc8hDA8CM9PFeL/hybrid-customer-service-team-member-(30-hours%2C-evenings)-in-cardiff-at-starling?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c87235c8-cd5

## Description

As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs in an efficient and timely manner. You will handle a wide range of queries, from simple to complex, and work in a hybrid environment with 1 shift per fortnight in the office and the rest from home.

The role involves:

- Providing exceptional customer service via phone, email, live chat, and social media

- Showing ownership and accountability for offering solutions that help and benefit customers

- Maintaining high standards and continually striving to improve the service for customers

- Responding to customer complaints and escalating issues as necessary

- Supporting a continuous improvement ethos within the contact centre

- Actively seeking to improve processes and workflows

- Working well within a dynamic team environment

Requirements:

- Excellent written and verbal communication skills

- Ability to work in a fast-changing environment

- Resilience and ability to handle difficult interactions

- Basic IT skills to navigate laptops and systems

- No prior experience in a contact centre environment is essential, but a passion for delivering great customer service is

Benefits:

- Competitive salary of £22,400 (based on £28,000 FTE)

- Company-enhanced salary sacrifice pension scheme (7% employer contribution)

- Private Medical Insurance with Vitality

- 25 days holiday (plus take your public holiday allowance whenever works best for you)

- An extra day's holiday for your birthday

- Life Insurance at 4x your salary

- 16 hours of paid volunteering time a year

- Ability to buy or sell annual leave

- Generous family-friendly policies

- Incentivised refer a friend scheme

- Perkbox membership

## Skills

### Required
- excellent written and verbal communication skills
- basic IT skills
- resilience

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/ubDmNhFpqc8hDA8CM9PFeL/hybrid-customer-service-team-member-(30-hours%2C-evenings)-in-cardiff-at-starling?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)