# Fraud Operations Manager (Mandarin-speaking)

**Company**: Stripe
**Location**: Singapore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7994541?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c853bc5a-6ec

## Description

## Job Description

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization.

### Responsibilities

- Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.

- Establish clear goals, provide coaching and feedback, and support the professional growth of team members.

- Set a strategic vision for the team and build the path to execute it in both the short and long-term.

- Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.

- Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.

- Maintain oversight of operational vendor performance related to risk.

- Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.

- Define and manage core metrics, SLAs, and performance of the organization.

- Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.

- Ensure risk management efforts do not compromise the user experience.

### Who We Are Looking For

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

### Minimum Requirements

- Business-level proficiency in Mandarin (written and spoken) is required, as this role involves daily communications with our users in the Greater China region

- 10+ years of experience in fraud/risk or management roles, preferably in a fast-paced, high-growth environment

- 2+ years of leading and developing high performing teams and working groups

- Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions

- Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions

- Passion for delivering a user-centric experience while effectively managing risk

### Preferred Qualifications

- Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations

- Strong proficiency sourcing and analyzing data using SQL

- Experience working closely with engineering teams to develop and enhance investigative tools and treatments

- Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus

## Skills

### Required
- fraud
- risk
- management
- data analysis
- SQL
- root cause analysis
- process improvement

### Nice to have
- fraud and risk management
- engineering

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7994541?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)