# Senior Principal Field Architect - AI Agents **Company**: Twilio **Location**: Remote - US **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $284,320 - $355,400 **Category**: Engineering **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/twilio/jobs/8039186?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c828ec6f-a2c ## Description At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. As a Senior Principal Field Architect - AI Agents, you will be a critical, highly visible leader on the Field CTO team who bridges the gap between Twilio's product vision and our customers' needs. In the rapidly evolving era of AI, Twilio takes an open and flexible approach: we want developers to use their preferred AI coding tools and agent builder platforms to get up and running extremely quickly with our platform of APIs across a variety of services that address many use cases. In this P7 Distinguished Engineer role, you will be in R&D and partner with Product, Engineering, Sales and GTM teams to spearhead the launch and adoption of our AI-native platform services. You will be the field engineering linchpin ensuring that the newly launched Twilio Conversations suite and Twilio Agent Connect (TAC) integrate flawlessly with the industry's top AI tools. Your mission is to ensure that insights from the field directly influence product strategy while actively building deep, functional partnerships with the companies driving the AI revolution. You will derisk adoption, increase partner integrations to accelerate adoption and create repeatable blueprints for mass adoption. Responsibilities: - Engineer seamless integrations between Twilio Agent Connect (TAC), the Twilio Conversations suite, and hyperscaler AI platforms (AWS Bedrock, Azure Foundry, GCP Vertex AI Agent Builder, and Meta's Business Agent platform for example). - Demonstrate a deep, practical understanding of modern software development and know how developers are using AI coding tools like Claude, Gemini, and Cursor to build conversational AI (omnichannel customer support agents, for example) on top of Twilio today and in the future. - Act as a technical liaison and partnership builder with our Partner Teams with leading AI tool and cloud companies, ensuring Twilio's APIs work perfectly within their ecosystems to accelerate our customers' time-to-market. - Present Twilio's technical roadmap and vision to customers and consolidate insights into structured inputs for planning to help shape R&D priorities. - Support and provide direction to Sales and Specialist teams on the latest positioning, use cases, and technical roadmaps. - Partner with the Specialist team to capture technical and business requirements with key enterprise accounts identified as design partners. Qualifications: - 10+ years of engineering experience coupled with 8+ years in enterprise technology strategy technical product management, cloud engineering, or executive consulting roles. - Deep architectural understanding of major cloud hyperscalers (AWS, Azure, GCP) and hands-on familiarity with conversational AI, chatbots, cognitive services, and machine learning architectures and engineering practices. - Strong technical background to discuss complex system architectures and integrate AI technologies. - Ability to develop and execute long-term solution architectures, roadmaps, and cross-functional initiatives at an enterprise scale with significant business impact. - Exceptional communication skills to articulate complex concepts to both highly technical developers and business-focused executives. - Proven ability to advocate for customer-centric engineering practices and thrive in a fast-paced, evolving environment with comfort operating in areas of ambiguity. Location: This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel: Approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation: The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $284,320 - $355,400. - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $292,080 -- $365,100. - Based in the San Francisco Bay area, California: $324,480 - $405,600. ## Skills ### Required - Cloud Engineering - AI - Conversational AI - Machine Learning - Technical Product Management ### Nice to have - Modern Software Development - AI Coding Tools - Cloud Hyperscalers - Solution Architecture --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8039186?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)