# Business Capability Owner (BCO) for Consumer Customer Experience (CX)

**Company**: Logitech
**Location**: Cork
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q223127

**Apply**: https://logitech.wd5.myworkdayjobs.com/en-US/Logitech/job/Cork-Ireland/Senior-Product-Manager--Customer-Experience-Technology_148446-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c815ed49-622

## Description

Logitech is seeking a Business Capability Owner (BCO) for its Consumer Customer Experience (CX) capability. The successful candidate will be a strategic partner to the Global CX Business Unit, enabling technology that supports millions of customer interactions worldwide.

The BCO will be accountable for the strategic "what" and "why" of the capability, managing the roadmap for self-service, agent tools, and omnichannel support. The ideal candidate will have experience in a similar role, preferably in the Customer Service/Support domain, and a proven track record of leading large-scale digital transformations.

Responsibilities:

- Define the 3-5 year roadmap for B2C Service technology

- Bridge the gap between technology and the contact center floor

- Own and prioritize the capability roadmap

- Define and track the business value of digital investments

- Act as primary advisor to the Head of Global CX and Operations Directors

- Collaborate with Technology Lead partners to ensure strategic vision is translated into scalable solutions

Key Qualifications:

- Proven experience as a Product Manager, Service Delivery Manager, BCO, or Digital Transformation Lead

- Strong business acumen regarding how a Support Center functions

- Experience working with high-volume, B2C consumer models

- Proven track record of leading large-scale digital transformations

Preferred Qualifications:

- Deep knowledge of Customer Service technology landscape

- Experience implementing chatbots, AI-assisted agent tools, or knowledge management systems

- Certified Scrum Product Owner (CSPO) or similar Agile certification

- Experience with Consumer Electronics support

Logitech offers comprehensive and competitive benefits packages and working environments that are designed to be flexible and help employees care for themselves and their loved ones.

## Skills

### Required
- Strategic Leadership
- Operational DNA
- Ecosystem Modernization
- B2C Scale

### Nice to have
- Platform Expertise
- AI & Automation
- Agile certification
- Consumer Electronics support

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Source: [Apply at logitech.wd5.myworkdayjobs.com](https://logitech.wd5.myworkdayjobs.com/en-US/Logitech/job/Cork-Ireland/Senior-Product-Manager--Customer-Experience-Technology_148446-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)