# Support Team Lead

**Company**: Wolt
**Location**: Budapest, Hungary
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/wolt/jobs/8066639?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c7e59d9a-f92

## Description

## About the Role

As a Support Team Lead at Wolt, you'll lead and grow a high-performing support team by hiring top talent, mentoring team members, and ensuring performance targets are exceeded. You'll set a high bar for service, lead by example, and foster a team culture of excellence, engagement, and accountability.

## Day-to-Day Responsibilities

You'll recruit, mentor, and manage a customer-facing support team, provide regular feedback, and hold performance reviews to ensure KPI achievement. You'll lead by example in customer interactions, set ambitious service targets, run team engagement initiatives, analyze data, and collaborate cross-functionally.

## Expectations

Requirements include previous experience leading a customer-facing team, strong communication skills in Hungarian and English, an analytical mindset, a passion for mentoring, and the ability to multitask in a fast-paced environment.

## Benefits

Wolt offers Wolt Credits, an Employee Assistance Programme (EAP), a cafeteria with SZÉP card, and breakfast, fruits, and snacks in the office.

## Commitment to Diversity and Inclusion

Wolt is committed to growing and empowering a more inclusive community, hiring and cultivating diverse teams from all backgrounds, experiences, and perspectives.

## Skills

### Required
- Hungarian
- English
- analytical mindset
- mentoring
- multitasking

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/wolt/jobs/8066639?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)