# IT Specialist - Palo Alto

**Company**: Mistral AI
**Location**: Palo Alto
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q119718658

**Apply**: https://jobs.lever.co/mistral/b05923d2-bd90-4d47-ad51-df850cdfcd68?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c7b3ffdf-3b8

## Description

We are seeking a talented IT Specialist to become a key player in delivering an exceptional digital experience to all our employees.

In this role, you will provide high-quality technical support across hardware, software, and collaboration tools, ensuring that every user receives fast, reliable, and friendly assistance.

You will also cover complex projects such as office openings, moves, and more in the US and APAC, aligning user support, IT operations, and onboarding processes.

Your responsibilities will include:

- Providing high-quality technical assistance through email, messaging tools, and in-person interactions

- Investigating and resolving hardware and software issues across operating systems, applications, and devices

- Logging incidents in our ticketing system and ensuring timely follow-ups

- Installing, configuring, and updating computers and IT equipment

- Managing shipments and returns of devices locally and internationally

- Overseeing user accounts and application licenses

- Training and guiding users on applications, hardware, and best practices

Requirements:

- A degree in Computer Science or a related IT field

- Strong written and verbal communication

- Hands-on experience with Google Workspace administration

- Strong troubleshooting skills on both macOS and Windows environments

- Solid understanding of networking fundamentals

- Familiarity with videoconferencing equipment and associated services

- Ability to lift and handle standard IT equipment

- Proven experience in a similar support role within a fast-paced, global organization

What we offer:

- Competitive salary and equity

- Healthcare: Medical/Dental/Vision covered for you and your family

- Pension: 401K (6% matching)

- PTO: 18 days

- Transportation: Reimburse office parking charges, or $120/month for public transport

- Sport: $120/month reimbursement for gym membership

- Meal stipend: $400 monthly allowance for meals

## Skills

### Required
- Google Workspace administration
- troubleshooting
- networking fundamentals
- videoconferencing equipment
- IT equipment handling

### Nice to have
- MDM solutions
- automation tools

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/mistral/b05923d2-bd90-4d47-ad51-df850cdfcd68?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)