# Customer Service Representative

**Company**: 3M
**Location**: Taguig, PH
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Representative--TEBG-Asia-Customer-Service--Bahasa-Speaker-_R01172806?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c7ae311e-23f

## Description

We are seeking a Customer Service Representative to join our team in Taguig, Philippines. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.

**Main Responsibilities**

- Perform end-to-end order management using SAP, Salesforce, and customer portals

- Maintain customer master data, part numbers, and critical specifications

- Investigate missed OTIF and resolve simple to moderately complex issues

- Communicate proactively with internal teams and customers regarding order issues

- Collaborate with stakeholders to ensure order flow and resolve queries

- Build relationships with assigned customers

- Handle line stop or AOG situations with stakeholder coordination

- Meet KPIs and SLAs and participate in company initiatives

- Follow up on delays and coordinate tasks to meet SLAs

- Create simple reports or analytics

- Participate in continuous improvement and basic Lean projects

- Perform administrative tasks as needed

- Analyze and recommend alternatives to meet customer or account needs

- Apply customer service, issue resolution, and problem-solving skills

- Provide flexible support for urgent or ad hoc customer, business, or company operational requirements outside regular working hours when necessary

**Requirements**

- Bachelor's degree

- Minimum 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT

- Basic knowledge of customer service disciplines

- Learns products and processes with guidance

- Knowledge of SAP, Salesforce, portals, CRM tools, and MS Office such as Outlook, Excel, and Word

- Strong attention to detail, numerical accuracy, and communication skills

- Ability to adapt to new systems and processes

- Basic analytical and problem-solving skills

- Able to work independently with minimal supervision

## Skills

### Required
- SAP
- Salesforce
- MS Office
- customer service
- problem-solving
- analytical skills

### Nice to have
- Experience in Customer Service, Supply Chain, Manufacturing Ops, Logistics, or Business Administration
- Skilled in SAP and Salesforce
- Accurate data entry and analytics skills

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Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Representative--TEBG-Asia-Customer-Service--Bahasa-Speaker-_R01172806?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)