# Success Guide

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Success-Guide-Sales-Cloud---French-or-German-speaker_JR342878?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c77ec084-5b2

## Description

We are seeking a Success Guide to join our team. As a Success Guide, you will play a crucial role in helping customers grow value and improve adoption of Salesforce.

Responsibilities:

- Provide prescriptive recommendations, best practices, and technical advice for improving adoption

- Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements

- Become an expert in Sales Cloud and related products

- Help customers consistently achieve their business outcomes

- Generate positive feedback from customers, internal teams, and leadership

- Show continued professional growth and development

Required Qualifications & Skills:

- 3+ years of relevant experience

- Proven ability to quickly learn new technologies

- Consultative and customer-focused approach and engagement style

- Ability to navigate, escalate, and lead efforts on complex customer requests

- Demonstrated ability to communicate, present, and influence credibly and effectively with a variety of audiences

- Ability to prioritize, multi-task, collaborate with team members, and perform effectively under pressure

- Fluent in Italian or German

Preferred Qualifications & Skills:

- Salesforce Advanced Administrator Certified, Platform App Builder Certified, and Sales Cloud are considered an asset

- Familiarity with the Salesforce platform

As a Success Guide, you will have the opportunity to work with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. You will partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful.

## Skills

### Required
- Sales Cloud
- Italian
- German
- consultative approach
- customer-focused approach

### Nice to have
- Salesforce Advanced Administrator Certified
- Platform App Builder Certified
- Sales Cloud Consultant Certification

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Success-Guide-Sales-Cloud---French-or-German-speaker_JR342878?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)