# ServiceNow Software Developer

**Company**: Ford Motor Company
**Location**: Dearborn, MI
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $86,600-$144,900
**Category**: IT
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q44294

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/68604?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c7609295-c7f

## Description

We are looking for a ServiceNow Software Developer to join a team responsible for maintaining and continuously improving the ITSM platform. This role will work closely with a lead developer, a UI designer, and a project manager to deliver new features, integrations, and process improvements.

**Responsibilities**

- Design, build, and maintain ServiceNow applications, workflows, forms, and notifications, including scripting business rules, client scripts, UI policies, and Flow Designer automations

- Develop and support integrations between ServiceNow and third-party platforms or internal systems, including researching vendor requirements, troubleshooting connection issues, and documenting integration configurations and ownership

- Analyze and resolve incidents, tasks, and stories assigned through the team's JIRA and ServiceNow backlog, balancing incoming requests with planned project work

- Support platform upgrades, ATF (Automated Test Framework) maintenance, and regression testing to ensure platform stability through release cycles

- Contribute to development standards and best practices for the team, ensuring code quality, maintainability, and consistency across deliverables

- Participate in requirements gathering and design discussions with process owners, architecture, and platform teams to scope new work accurately

- Support ad hoc requests, custom forms, and notification builds as business needs arise

- Continuously build ServiceNow platform knowledge, including staying current on new capabilities such as AI and Predictive Intelligence features, and applying them where relevant

**Qualifications**

- 3+ years of hands-on ServiceNow development experience, including scripting (JavaScript, GlideRecord, Glide APIs), Flow Designer, Design Studio

- Experience building and supporting ServiceNow integrations with third-party platforms (e.g., security tools, contact center platforms, or similar enterprise systems)

- Solid understanding of ITSM processes (Incident, Request, Change) and how platform configuration supports them

- Ability to independently scope, estimate, and deliver moderately complex technical work with minimal oversight

**Benefits**

- Immediate medical, dental, vision, and prescription drug coverage

- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more

- Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more

- Vehicle discount program for employees and family members, and management leases

- Tuition assistance

- Established and active employee resource groups

- Paid time off for individual and team community service

- A generous schedule of paid holidays, including the week between Christmas and New Year's Day

- Paid time off and the option to purchase additional vacation time

## Skills

### Required
- ServiceNow development
- scripting
- JavaScript
- GlideRecord
- Glide APIs
- Flow Designer
- Design Studio
- ITSM processes

### Nice to have
- AI
- Predictive Intelligence features

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/68604?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)