# Incident Response Manager

**Company**: Stripe
**Location**: Dublin
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8167558?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c74923c7-f73

## Description

### Job Summary

As an Incident Response Manager (IRM) at Stripe, you will play a key role in driving the right level of response to incidents, determining impact, rallying teams to mitigate, communicating to users, and ensuring appropriate remediations.

### Responsibilities

- Act as an on-call Incident Commander, responsible for driving and managing incident resolution with a high level of urgency, cross-functional collaboration, and accuracy

- Lead all user-facing incidents across domains at Stripe, including reliability, technical, security, and data privacy

- Determine impact, provide accurate situation reports, facilitate comms bridges, and ensure useful and timely external communications to users

- Proactively update internal stakeholders, make decisions through data, and influence by partnering with Engineering, Sales, Support, and other cross-functional teams

- Contribute to the root cause analysis process while conducting post-mortems, remediations identification, and ensure problem management tasks meet SLA and user expectations

- Drive improvements in the incident handling process and incident management metrics and tooling based on trends and data of Stripe's incidents

### Requirements

- 5+ years of demonstrable major incident experience for organizations that run mission-critical applications or always-on SaaS environments

- Demonstrated ability to lead multiple incidents concurrently with authority and influence responders with agency and reasoning skills to resolve ambiguous problems and drive to root cause

- Intermediate understanding of application development, application architectures, and applications deployed in cloud environments

- Good understanding of infrastructure, including physical, virtual, and container-based compute platforms

- Demonstrated quantitative and analytical skills in data manipulation using SQL, Splunk, or other tools

- Excellent task management skills, must be detail-oriented with the ability to remain composed, methodical, and think fast in a high-pressured environment

- Exceptional written and verbal English communication skills, with the ability to translate complex technical issues for internal and external stakeholders

### Preferred Qualifications

- Domain expertise in classes of incidents such as technical, privacy, security, or crisis with a strong desire to continuously learn about Stripe's products, technical issues, and systems

- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making

- Experience with broad user-facing communications and/or targeted communications

- Familiarity operating or managing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies

- Demonstrated understanding of full-stack development and support

## Skills

### Required
- incident response
- management
- cloud environments
- SQL
- Splunk
- communication

### Nice to have
- technical incident response
- security
- privacy
- crisis management
- distributed architectures

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8167558?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)