# Product Engagement Specialist, User Operations **Company**: OpenAI **Location**: San Francisco **Work arrangement**: hybrid **Job type**: Full time **Salary**: $216K - $240K **Category**: Operations **Industry**: Technology **Wikidata**: https://www.wikidata.org/wiki/Q124605186 **Apply**: https://jobs.ashbyhq.com/openai/2a799206-4716-4f26-8aef-372ed6b8df8f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c7072766-0fb ## Description ## Compensation The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The salary range for this role is $216K – $240K, which includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits. Benefits include: - Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts - Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit) - 401(k) retirement plan with employer match - Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks) - Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees - 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law) - Mental health and wellness support - Employer-paid basic life and disability coverage - Annual learning and development stipend to fuel your professional growth - Daily meals in our offices, and meal delivery credits as eligible - Relocation support for eligible employees - Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided. ## About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. ## About the Role As a Product Engagement Specialist on the User Operations team, you will be a hands-on systems builder responsible for making product launches and frontline feedback more scalable, measurable, and actionable across both internal User Operations and external third-party teams. You’ll be responsible for not only managing the project timelines but also designing and shipping the workflows, tooling, and data systems that connect the voice of the user into actionable improvements for Product and Engineering teams. ## Responsibilities - Design, build, and own scalable systems for launch readiness, feedback capture, triage, synthesis, and routing. - Coordinate product launches across internal User Operations teams and external third-party teams to ensure seamless execution and support readiness. - Develop and implement scalable feedback loops between support teams and product/engineering teams, ensuring customer insights are integrated into product development and strategy. - Serve as the voice of the user, advocating for their needs and pain points in product and engineering discussions. - Collaborate with cross-functional teams (e.g., Product, Engineering, Marketing, and Operations) to align on product launch goals and timelines. - Lead efforts to document and standardize launch procedures, ensuring they are easily repeatable and scalable as the product line grows. - Monitor post-launch performance, gathering data from support teams to evaluate product impact and inform future improvements. - Identify potential risks and challenges during product rollouts, proposing solutions to mitigate disruptions to customer service. - Regularly report on the performance of the feedback loop, including key insights, trends, and actionable recommendations for the product roadmap. ## Requirements - Experience in product launch coordination, especially within a customer support environment (internal and/or external). - Product management, technical program management, or similarly hands-on experience taking ambiguous problems from discovery through delivery and adoption. - Working cross-functionally and building relationships with Product, Engineering, and Operations teams. - Technical fluency in areas such as APIs, integrations, data flows, analytics, automation, or lightweight scripting. - Passion for customer advocacy and translating customer feedback into strategic product insights. - Highly organized and able to manage multiple projects with competing deadlines. - Excellent communication skills, with the ability to clearly articulate technical concepts and customer pain points to diverse audiences. - Proactive and taking ownership of initiatives, from ideation through to implementation and post-launch analysis. - Comfortable working in a fast-paced environment where priorities can shift quickly. - Data-driven mindset, using metrics and feedback to guide decision-making and optimize processes. ## Skills ### Required - product launch coordination - customer support - project management - technical program management - APIs - integrations - data flows - analytics - automation - lightweight scripting - customer advocacy --- Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/2a799206-4716-4f26-8aef-372ed6b8df8f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)