# Managed Services Manager Spain

**Company**: Hewlett Packard Enterprise
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Las-Rozas-Madrid-Spain/Managed-Services-Manager-Spain_1210727-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c6f521a0-448

## Description

The Managed Services Manager is a pivotal role responsible for customer relationship management, ensuring the seamless delivery of services outlined in the Statement of Work (SOW).

This role adds substantial value to the customer by acting as an IT management partner, integrating seamlessly into the customer's IT management structure.

**Key Responsibilities:**

- Overall Delivery: Responsible for the overall delivery of the Service solution. Serves as the customer's single point of contact for all service-related issues, acting as the customer's advocate within HPE.

- Goal Setting and Action Plans: Establishes overall goals and develops action plans with achievable results.

- Service Coordination: Coordinates and manages the Action Plan for service activities, event management, process flows, and administration. Communicates and coordinates activities with the customer during engineering elevations.

- Communication: Provides regular and timely status updates to the customer related to outages, critical events, support activities, milestones, and decisions supporting their IT environment.

- Relationship Building: Builds positive working relationships within the HPE team. Acts proactively to prevent and address customer dissatisfaction issues.

**Secondary Responsibilities:**

- Resource and Business Management: Manages resources and business activities in alignment with the annual plan of record. Collaborates with internal HPE organizations to ensure customer satisfaction with HPE-delivered support and services.

- Escalation Management: Acts as Escalation Manager for team escalations and elevations. Manages the problem resolution lifecycle until the customer's issue is resolved.

- Service Compliance: Ensures that the supported service is delivered in conformance with the SOW and managed within the scope of services. Coordinates with internal HPE organizations on service procedures.

- Service Review: Conducts the Quarterly Service Review with the customer or defined review times. Performs statistical analysis and trending in conjunction with proactive services and Quarterly or Weekly Service Review.

**Qualifications:**

- Education: University Degree in a technical field.

- +8 years of experience in Account Management.

- Basic knowledge of technologies such as Networking, Synergy, HP-UX, UNIX, LINUX, Storage, Storage Networks, Microsoft Exchange, or Microsoft Windows.

- Expert level skills with Microsoft Office applications (Excel, Outlook, etc.).

- Demonstrated ability to communicate effectively with customers at both technical and management levels.

- Customer-centric account management focus is required.

- Program Management and high organizational skills are essential.

- ITIL and PMP certifications are desired.

**What We Can Offer You:**

- Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

- Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have , whether you want to become a knowledge expert in your field or apply your skills to another division.

- Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

## Skills

### Required
- Networking
- Synergy
- HP-UX
- UNIX
- LINUX
- Storage
- Storage Networks
- Microsoft Exchange
- Microsoft Windows
- Microsoft Office

### Nice to have
- ITIL
- PMP

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Las-Rozas-Madrid-Spain/Managed-Services-Manager-Spain_1210727-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)