# Strategy and Operations Manager, Executive Programs

**Company**: Cloudflare
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $110,000 - $152,000
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8139424?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c6f1ff56-96f

## Description

Cloudflare is looking for a Strategy and Operations Manager to lead high-priority, cross-functional initiatives that require strategic thinking, operational rigor, and strong execution.

This role will support a dynamic portfolio of work that may include Executive Briefing programs, strategic events, business development initiatives, customer programs, and other company priorities.

Responsibilities:

- Act as the EBC Program representative in the San Francisco office and build strong relationships with all internal senior stakeholders in the United States, and other visitors.

- Own the end-to-end planning and delivery of strategic Executive Briefings, aligning customer objectives, agendas, executive participation, logistics, and desired business outcomes.

- Maintain accurate program records and operational data, including schedules, attendee information, agenda changes, feedback, and follow-up actions.

- Deliver best-in-class executive experiences through hands-on coordination of registration, room setup, catering, gifting, surveys, and other briefing requirements.

- Own relationships with catering, gifting, hotel, and transportation vendors; establish service standards, coordinate delivery, and manage spend against budget.

- Partner with Workplace, IT, Sales, Customer Success, and other teams to deliver a seamless guest experience, resolve issues, and improve the broader office experience.

- Develop reusable templates, training, playbooks, and personalized briefing materials that improve program quality and scalability.

- Use feedback, program data, and stakeholder input to identify opportunities and lead improvements to the EBC operating model.

- Define and report monthly success metrics, customer insights, program performance, and recommendations to leadership.

Requirements:

- 5+ years of experience in strategy and operations, program management, business development, strategic events, consulting, customer programs, or another highly cross-functional role.

- Very strong project management skills and can identify and solve problems quickly with minimal management guidance.

- Outstanding customer service mentality and attention to detail.

- Ability to engage up and down the organization (including SVP+) with confidence, poise and gravitas.

- Highly organized and self-motivated to create and execute on new projects.

- Team player who can take on projects in various stages of completion and run.

- Comfort in ambiguity of changing priorities and flexibility to new ideas within a fast-paced environment.

- Strong attention to detail and craftsmanship, with a knack for prioritization and scoping.

- Curiosity about how things work, with the ability to anticipate problems or spot areas for improvements.

- Experience building trusted advisor relationships with senior management.

- Possesses exceptional written and interpersonal communication skills, and able to explain your work clearly and concisely to stakeholders.

## Skills

### Required
- project management
- customer service
- strategic thinking
- operational rigor
- execution

### Nice to have
- CRM or briefing management platforms (e.g., Salesforce, Gainsight)
- data analysis
- influence and negotiation

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8139424?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)