# HAL - Barista - UPL **Company**: Hollandamericagroup **Location**: Manila **Work arrangement**: onsite **Job type**: contract **Category**: Hospitality **Industry**: Hospitality **Apply**: https://hollandamericagroup.pinpointhq.com/en/postings/d8ca991a-494d-4146-ba52-4bd3b5e7a736?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c6e7e8ec-80f ## Description We are seeking a skilled Barista to join our team on board one of our luxurious ships. As a Barista, you will be responsible for providing exceptional service to our guests while preparing high-quality beverages. You will oversee the entirety of your assigned beverage outlet, ensuring that all products are served promptly and with a friendly, individualized experience for each guest. **Key Responsibilities** - Report to your assigned workstation on time, properly groomed and dressed according to HAL standards. - Promote teamwork within your venue to enhance sales performance and guest satisfaction. - Provide fast, efficient, professional mixology and coffee beverages to guests and crew in assigned venues. - Maintain a safe and healthy work environment by following organizational standards and sanitation regulations. - Assist with new team member training and provide on-the-job training to Beverage Attendants and Beverage Runners. - Organize and set up the bar as instructed and create an attractive display of bottles, glasses, and merchandise. - Conduct end-of-cruise inventories and check par levels. - Confirm venue ambiance according to standard time of day. - Greet and engage with guests to answer questions and provide operational information. - Actively promote and sell beverage packages. - Provide beverage service to package guests according to company standards. - Sell and/or up-sell premium brands and maximize all revenue opportunities. - Execute other beverage promotions according to execution guide instructions. - Suggest alternative drinks if a requested drink is not available in current inventory. - Ensure bar appetizers, hors d'oeuvres, and Bar snack cycles are followed and service is provided throughout the venue. - Maintain, secure, and clean the bar area. - Remove dirty glasses and empty bottles and return them to the bar or galley. - Work independently and without immediate supervision. - Maintain accurate par levels and rotate stock according to management standards. - Maintain an awareness of drink trends and make recommendations to management regarding product trends. - Ensure company standards for service of hot and cold beverages are being followed. - Help resolve service and product deficiencies in a satisfactory and proactive manner. - Communicate information to the Beverage Manager to create the most efficient service possible. - Maintain a clean and organized workspace at all times. - Perform additional duties during special events and parties not located in assigned bars or lounges. - Attend meetings, training activities, courses, and all other work-related activities as required. - Ask for appropriate identification to determine minimum drinking age. - Provide assistance for the set-up, service, and break down for private functions and weddings. - Complete side duties that include preparing areas for service and ensuring proper closing procedures. - Occasionally perform additional duties to enhance overall guest onboard experience and other assigned non-revenue-related support duties. - Carry out inventories after each cruise under the guidance of the Controller/Beverage Manager. - Conduct pre-shift meetings and establish daily revenue expectations and operational information to the team. - Lead the team and ensure the flawless operation of the assigned location. - Ensure hot appetizers are served at the correct time and that bar snacks are set up in the lounge. - Ensure correct measurements and recipes are practiced for cocktails, spirits, and liquors. - Be a brand advocate and socialize with guests when time allows. - Ensure all vessel records and forms per Company policy, manual, and directives are in the assigned area. - Keep equipment operating by following operating instructions, troubleshooting breakdowns, and performing preventive maintenance. - Inspect assigned Lounge and Bar with respect to physical condition, condition of equipment, and decoration. - Respond to changes in the Beverage Department as dictated by the vessel and the Company. - Maintain a good working relationship with colleagues and all other departments. - Maintain a high standard of personal appearance and hygiene at all times. - Have a complete understanding of the Vessel's Rules and Regulations and adhere to the regulations contained therein. - Ensure all Company policies and regulations are implemented, followed, and maintained. - Ensure all efforts are made within the assigned bar to meet and exceed revenue budgets and guest satisfaction. - Assist in the building of an efficient team of Staff. - Motivate and train subordinates. - Assist in the restocking of the bar locations and provision areas. - Attend meetings, training sessions, activities, courses, and all other work-related activities as scheduled. - Successfully pass responsible service of alcohol training within the first 7 days of contract. **Skills, Knowledge & Expertise** - High school education or vocational; a minimum of two (2) years beverage-related experience and/or training; or equivalent combination of education and experience. - Ability to speak and read English. - Ability to effectively present information and respond to questions from employees and customers. - Ability to communicate and explain the terms and conditions of the beverage offerings to guests in a professional and positive manner. - One to two years previous bartending experience, preferably in a 4- or 5-star restaurant, lounge, etc. - Basic knowledge of new and old-world wines. - Supervision experience required – at least in the past in charge of one bar. - Basic understanding of all technical machines used within the beverage department. - Ability to work independently and to quickly and accurately mix drinks according to mixology standards. - Working knowledge of varying brands and quality of liquors and beers. - Ability to investigate and solve passenger complaints. - Basic knowledge of beverage handling procedures with regard to public health standards. - Cost awareness and full understanding of inventory control and inventory taking. - Extensive Mixology experience. - Strong interpersonal and leadership skills. - Ability to train and guide assigned waiting staff. - Excellent appearance, self-starter. - Revenue and guest satisfaction focused. - Ability to conduct spirit tasting and cocktail demonstration in public for guests and staff. - Excellent open communication style with all levels of employees. - Working knowledge of public health standards. - Working knowledge of cash registers and/or related computerized systems. - Ability to perform basic math functions. - Working knowledge of inventory control methods and standards. - Ability to up-sell and promote drinks and specials. - Ability to provide on-the-job training to Bar Servers and Bar Utility personnel. - Completion of high school or basic education equivalency preferred. - Actively follow responsible service of alcoholic beverages. - Successfully complete responsible service of alcohol training and assessment within the first 7 days of contract. **Benefits** No benefits information provided. ## Skills ### Required - English - Mixology - Leadership - Inventory control - Public health standards - Cash handling ### Nice to have - Additional languages - Bartending experience - Supervision experience --- Source: [Apply at hollandamericagroup.pinpointhq.com](https://hollandamericagroup.pinpointhq.com/en/postings/d8ca991a-494d-4146-ba52-4bd3b5e7a736?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)