# Guest Experience Concierge

**Company**: AccorHotel
**Location**: Austin, TX
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000160967409-guest-experience-concierge?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/guest-experience-concierge-c6bc675a-e6c/

## Description

Join the team at Fairmont Austin, a luxury property with 1,048 guestrooms and suites, and become a Guest Experience Concierge. As part of AccorHotel, you will be part of a global organisation that welcomes diversity and promotes growth and learning.

Your main responsibilities will include:

- Providing exceptional customer service in line with Forbes Travel Guide standards

- Creating personalised itineraries for guests and responding to their inquiries

- Maintaining knowledge of hotel features, services, and local attractions

- Assisting guests with plans and arrangements

- Supporting the Guest Experience department in managing online reviews

- Contributing to daily reports and attending team meetings

In return, you will receive:

- Paid time off

- Medical, Dental, and Vision Insurance, 401K

- Complimentary shift meals

- Employee benefit cards for discounted rates at Accor properties worldwide

- Learning programs and opportunities for growth and development

- The chance to make a difference through corporate social responsibility activities

To succeed in this role, you will need:

- Previous hotel experience

- Exceptional customer service skills

- Excellent communication skills in English

- Ability to multitask and work in a fast-paced environment

- Knowledge of computer software programs such as Microsoft Office

- Ability to work as part of a team and focus on guest needs

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## Skills

### Required
- Microsoft Office
- customer service
- communication

### Nice to have
- multi-lingual

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000160967409-guest-experience-concierge?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)