# Customer Experience Team Lead

**Company**: Slice
**Location**: Skopje
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/slice/jobs/7966759?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c6b2b24e-0e2

## Description

We believe independent restaurants deserve the same advantages as big chains without giving up their independence.

The Challenge to Solve: Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food!

The Role: In this role, you will lead a pod to confidently handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners.

The Team: You'll collaborate with peers, seniors and phone associates to ensure consistent execution across the team.

The Winning Recipe: These are the core competencies this role calls for:

- 3+ years experience in an Account Management, Customer Support or Customer Success role

- Excellent English verbal and written communication skills, minimum B2 level

- Excellent collaboration and communication skills with team members and leadership

- Comfort using ticketing systems, CRMs, and basic spreadsheets

- Ability to stay calm, empathetic, and effective in a high paced contact center environment

- Ability to multitask and handle competing priorities during peak periods

The Extras: Working at Slice means more than a job - it's a place where your growth actually gets invested in.

- Paid training from day one

- Career growth that's real

- Learning & Development program

- Referral program

- Wellbeing program

- Competitive salary

- A team that knows how to have fun

## Skills

### Required
- Account Management
- Customer Support
- Customer Success
- Ticketing systems
- CRMs
- Basic spreadsheets
- English verbal and written communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/slice/jobs/7966759?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)