# Front Desk Agent

**Company**: Flow
**Location**: Miami, FL
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Operations
**Industry**: Real Estate

**Apply**: https://jobs.lever.co/flowlife/a0ad2f49-4e85-4eff-a189-3c92e99aa8c8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c69c7330-a21

## Description

We are seeking a Front Desk Agent to join our team at Flow in Miami, FL. The successful candidate will play a vital role in creating a positive and welcoming environment for both residents and visitors.

Responsibilities:

- Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests

- Welcome, greet and register guests efficiently

- Accurately respond to guest requests

- Resolve resident and hotel guests' complaints

- Partner with the Leasing Team in assisting with coordinating move-ins and move-outs

- Direct lobby traffic and maintain communal areas

- Manage packages, faxes, messages, and mail

- Organize and maintain documents and various reports

- Stay up-to-date with local attractions and amenities

- Collaborate with the community engagement team to execute marketing initiatives

Ideal Background:

- High school diploma or equivalent

- Residential Services or Hospitality experience in a luxury environment preferred

- Excellent communication skills

- Computer literacy with the ability to use a variety of software

- Strong attention to detail and problem-solving skills

Benefits:

- Comprehensive medical, dental, vision, disability, and life insurance

- Parental leave benefits

- On-staff doctor and free therapy through SpringHealth

- Acupuncture and Employee Assistance Program

- PTO and paid holidays

- 401(k) retirement plan and healthcare and dependent care FSAs

## Skills

### Required
- communication skills
- computer literacy
- problem-solving skills

### Nice to have
- Residential Services experience
- Hospitality experience
- Spanish language skills

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/flowlife/a0ad2f49-4e85-4eff-a189-3c92e99aa8c8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)