# Director of Information Technology | Riviera Dining Group

**Company**: Riviera Dining Group
**Location**: Miami, Florida
**Work arrangement**: onsite
**Experience**: executive
**Job type**: full-time
**Category**: IT
**Industry**: Hospitality

**Apply**: https://jobs.lever.co/rivieradininggroup/d88251d0-49f7-4b62-8125-4e73d2ddd44e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/director-of-information-technology-riviera-dining-c69c282a-cf1/

## Description

The Director of Information Technology leads Riviera Dining Group's technology strategy, operations, security, and AI adoption across all venues and the corporate office.

This is a hands-on leadership role. The Director is accountable for ensuring every venue runs on secure, reliable, well-supported systems, while building the governance, data foundation, and team capabilities RDG needs to use AI responsibly and effectively.

**Responsibilities:**

**Technology Strategy & Leadership**

- Develop and execute a multi-year technology roadmap aligned with RDG's growth, operational, and guest experience goals.

- Prepare and manage the annual technology budget.

- Serve as the executive team's lead technology advisor.

- Select, negotiate, and manage technology vendors and contracts.

- Build and scale RDG's technology support capabilities.

- Define and report on technology KPIs.

**AI & Innovation**

- Develop and maintain RDG's AI strategy, acceptable use policy, and approved-tools list.

- Evaluate AI-enabled tools and vendor AI features for business value, data privacy, security, and bias risk.

- Lead pilots and implementation of approved AI tools.

- Identify and prioritize high-value AI use cases.

- Lead AI literacy and enablement for corporate and venue leaders.

**Cybersecurity & Compliance**

- Own the cybersecurity program.

- Maintain PCI DSS compliance across all payment environments.

- Maintain IT audit readiness and support financial audit and cyber insurance requirements.

- Establish, communicate, and enforce company-wide IT security policies.

- Manage chain of custody and confidentiality for CCTV footage requests.

**Systems, Data & Integrations**

- Own integrations across HR and other department systems.

- Implement automated joiner/mover/leaver access management.

- Manage the SaaS portfolio.

- Administer Microsoft 365, company email, distribution lists, and collaboration tools.

- Develop and maintain documentation of all hardware, systems, network architecture, and software licensing.

**Infrastructure & Venue Operations**

- Oversee administration, security, configuration, and troubleshooting of all venue and corporate hardware, software, networks, Wi-Fi, phone, audio-visual, and camera systems.

- Own POS, reservations, back-of-house, kitchen, and guest-facing technology.

- Lead technology support and helpdesk processes for venues and corporate teams.

- Partner with HR to set up equipment, accounts, and system access for new team members.

- Manage warranties, replacements, and upgrades of all hardware and infrastructure.

**Growth & New Venue Openings**

- Build and maintain a standard technology opening playbook for new venues.

- Serve as technical project lead for new construction, renovations, installations, and system upgrades.

**Requirements and Qualifications**

- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent certification and demonstrated experience.

- 10+ years of progressive IT experience, including 5+ years leading technology for a multi-unit hospitality, restaurant, or hotel organization.

- Deep experience with Microsoft 365, Entra ID (Azure AD), Intune, and cloud/SaaS environments.

- Hands-on experience with hospitality POS, PMS, reservations, back-office, and kitchen systems.

- Strong knowledge of network infrastructure, Wi-Fi, VoIP phone systems, and venue camera systems.

- Demonstrated experience implementing cybersecurity controls and PCI DSS compliance.

- Practical experience evaluating, deploying, or governing AI tools in a business setting.

- Proven vendor management and contract negotiation experience.

- Ability to explain technical topics clearly to executives and non-technical team members.

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## Skills

### Required
- Microsoft 365
- Entra ID (Azure AD)
- Intune
- cloud/SaaS environments
- hospitality POS
- PMS
- reservations
- back-office systems
- kitchen systems
- network infrastructure
- Wi-Fi
- VoIP phone systems
- venue camera systems
- cybersecurity controls
- PCI DSS compliance
- AI tools
- vendor management
- contract negotiation

### Nice to have
- CISSP
- CISM
- Microsoft 365/Azure
- ITIL

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