# Customer Success Coordinator

**Company**: Xplor
**Location**: Melbourne, VIC
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Xplor/744000159740259-customer-success-coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c6725da1-6d3

## Description

Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day.

You will help our customers become successful through the use of our platform, ensuring retention and customer happiness.

The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries.

Some of the other responsibilities include:

- Being a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring

- Supporting customers across the Office platform

- Providing the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue

- Responding to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs

- Handling dissatisfied customers in a polite and professional fashion

- Maintaining broad knowledge of all company products, services, and promotions

- Supporting the implementation of systems improvement initiatives and the introduction and roll-out of new technologies

- Monitoring the performance of systems and assisting with the identification of potential issues

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

You must hold full working rights in Australia.

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment.

Required qualifications for this role:

- 1-2 years of previous experience in a customer-facing position

- Excellent written and verbal English skills as well as a confident phone manner and active listening skills

- Excellent customer services skills, demonstrated daily by working quickly and accurately to resolve customers queries

- Ability to multitask, prioritise, and manage time effectively

- Awareness of your own strengths and areas for growth, and a desire to develop and apply new skills

- Being a true team player that understands we all have to sometimes roll up our sleeves and pitch in

## Skills

### Required
- customer service
- communication
- time management
- teamwork
- problem solving

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Xplor/744000159740259-customer-success-coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)