# Customer Solutions Engineer, ASEAN

**Company**: Cloudflare
**Location**: Singapore
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8172846?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c65631dd-66d

## Description

## Job Description

At Cloudflare, we're on a mission to help build a better Internet. We're looking for a Customer Solutions Engineer to join our team in ASEAN.

### What You'll Do

As a Customer Engineer, you'll be the core driver of our technical go-to-market strategy, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. You'll leverage AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design and driving measurable business outcomes.

#### Key Responsibilities

- Technical Validation: Partner with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to fit-for-purpose Cloudflare architectures and bespoke solutions.

- Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.

- Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.

- Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.

- AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks.

- Education & Enablement: Partner with the Enablement Team to design, build, and govern technical resources.

### Requirements

- Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer.

- Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.

- Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes.

- Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment.

- Technical Breadth: Depth in at least four of the technical areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, Developer Platform Fluency.

### Nice to Have

- Technical Enablement: Track record of creating and delivering technical enablement that accelerates customer adoption of complex platforms.

- Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.

- Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.

- Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups.

### Education

Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

### Travel

This role may require travel up to 20-50% to attend customer meetings, conferences, industry events, and in-person team collaboration.

## Skills

### Required
- Internet fundamentals
- Security
- Performance
- AI Proficiency
- Coding/Scripting
- Developer Platform Fluency

### Nice to have
- Technical Enablement
- Applied AI Knowledge
- Regulatory Knowledge
- Hyperscaler / Digital Native Background

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8172846?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)