# Director, Core Payments Communications

**Company**: Mastercard
**Location**: Purchase, New York
**Experience**: senior
**Job type**: full-time
**Salary**: $174,000 - $286,000 USD
**Category**: Communications
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Purchase-New-York/Director--Core-Payments-Communications_R-291048?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c61fb310-36f

## Description

Mastercard is seeking a dynamic, strategic communications leader for consumer products, serving as communications partner to the Chief Consumer Product Officer and wider consumer payments leadership team.

The role will shape how Mastercard's consumer payments innovations are understood by customers, partners, consumers, media and employees. Working across credit, debit, prepaid, ESG and affluent product offerings , including World, World Elite, World Legend and The Mastercard Collection , the Director will develop narratives that connect products to human outcomes, customer value and business impact.

**Key Responsibilities**

- Develop and execute integrated communications strategies that elevate Mastercard's consumer product portfolio and advance its reputation for innovation, trust, growth and impact.

- Serve as strategic communications lead for the Chief Consumer Product Officer and priority consumer product initiatives, creating thought leadership, customer engagement and storytelling platforms that bring Mastercard's innovation agenda to life.

- Translate product strategy into accessible narratives that resonate with customers, issuers, consumers, partners and industry stakeholders while supporting business growth.

**Product Communications, Storytelling & Narrative Development**

- Lead communications strategy and execution for Mastercard's consumer product portfolio, ensuring messaging clearly articulates customer value, consumer relevance and business impact.

- Develop integrated programs supporting product launches, announcements, customer storytelling, thought leadership, executive visibility and market activations.

- Translate complex products, platforms and technologies into simple, human-centered stories that show how Mastercard improves everyday experiences, helps businesses grow and creates opportunity.

**Customer & Partner Engagement**

- Identify and activate communications opportunities that strengthen relationships with issuers, merchants, fintechs, technology partners and strategic customers.

- Support customer-facing engagements, executive meetings, product showcases, Experience Center activations and major industry events through messaging, presentations, briefings and engagement plans.

**Innovation, Creative Channels & Audience Engagement**

- Champion innovative communications approaches that reach audiences in meaningful and unexpected ways.

- Develop integrated content strategies across earned media, social, digital, creator ecosystems, experiential activations, emerging technologies and nontraditional channels.

**Media Relations & Communications Execution**

- Manage consumer payments news flow across earned, owned, social, digital, employee and executive communications channels, ensuring clear sequencing and message consistency.

- Create and oversee high-quality materials including press releases, messaging frameworks, FAQs, briefings, speeches, talking points, bylines, op-eds, social content, videos and executive presentations.

**Executive Thought Leadership & Industry Influence**

- Serve as primary communications advisor to the Chief Consumer Product Officer, developing an executive visibility, thought leadership and influence strategy.

- Build a roadmap of speaking engagements, media opportunities, customer forums, industry conferences, analyst engagements and executive visibility moments.

**Strategic Counsel & Cross-Functional Leadership**

- Provide strategic counsel to the Chief Consumer Product Officer and senior Consumer Product leaders on positioning, messaging, thought leadership, executive visibility, customer engagement, media strategy, industry participation and reputation management.

- Partner with Product, Marketing, regional communications and enterprise stakeholders to develop coordinated communications aligned with customer and business priorities.

**Benefits**

- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)

- Flexible spending account and health savings account

- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)

- 80 hours of Paid Sick and Safe Time

- 25 days of vacation time and 5 personal days

- 401k with a best-in-class company match

- Deferred compensation for eligible roles

- Fitness reimbursement or on-site fitness facilities

- Eligibility for tuition reimbursement

## Skills

### Required
- strategic communications
- storytelling
- narrative development
- communications strategy
- execution
- thought leadership
- customer engagement

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Purchase-New-York/Director--Core-Payments-Communications_R-291048?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)