# Strategy & Operations Manager - Payments Risk & Fraud

**Company**: Deliveroo
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/deliveroo/jobs/8206371?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c61e999f-3a7

## Description

As the Senior Strategy & Operations Manager for Payments Risk & Fraud at Deliveroo, you'll own one of our most commercially important problem spaces. You'll define the strategy for payment fraud, promotions abuse, cash risk, and chargebacks – balancing customer experience, growth, and profitability.

Responsibilities:

- Define our Payments Risk Strategy

- Own the strategy and roadmap for payment fraud, promotions abuse, cash risk, and disputes across multiple markets.

- Identify emerging risks, prioritise investments, and continuously evolve our controls to protect customers and the business while supporting growth.

- Drive commercial performance by owning key business metrics, including fraud losses, chargeback rates, payment approval rates, promotions efficiency, recovery rates, and false positive rates.

- Evaluate trade-offs between risk, customer experience, and conversion to maximise long-term profitability.

- Build data-driven solutions using data to understand fraud trends, uncover new opportunities, and measure impact.

- Partner closely with Data Science to improve fraud models, optimise decisioning, and reduce false positives.

- Develop executive reporting and dashboards that provide clear visibility into business performance and emerging risks.

- Lead cross-functional execution by working closely with Product, Engineering, Finance, Marketing, Fraud Operations, Payments, and external partners to deliver strategic initiatives.

- Influence roadmaps, align stakeholders, and ensure our fraud capabilities continue to scale with the business.

- Represent Payments Risk across senior leadership discussions and drive alignment on priorities and investment decisions.

- Improve our Payments Ecosystem by partnering with payment providers, acquirers, and card networks to improve payment performance, optimise dispute outcomes, and maintain compliance with scheme requirements.

- Continuously improve operational processes through automation, tooling, and scalable controls.

Requirements:

- Experience owning complex fraud, payments, risk, or trust & safety initiatives with measurable commercial impact.

- Strong analytical skills, including SQL and data-driven problem solving.

- Experience developing business cases and influencing investment decisions.

- A track record of leading cross-functional initiatives across Product, Engineering, Finance, and Data Science.

- The ability to translate complex data into clear recommendations for senior stakeholders.

- Strong commercial judgement and an ability to balance growth, customer experience, and risk.

Benefits:

- Many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.

## Skills

### Required
- SQL
- data-driven problem solving
- fraud management
- payments risk management

### Nice to have
- payment fraud
- chargebacks
- promotions abuse
- card payment ecosystems

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/deliveroo/jobs/8206371?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)