# Senior Benefits & Leave Specialist

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Senior-Benefits---Leave-Specialist_JR347407?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c5ff2615-42c

## Description

We are seeking a Senior Benefits & Leave Specialist to join our Employee Success team at Salesforce. As a Senior Benefits and Leave of Absence (LOA) Specialist, you will provide benefit and leave of absence administration and employee support within a People Services (Shared Services) function for the United States and Canada.

Responsibilities:

- Serve as the primary liaison between Benefit and LOA vendors and Salesforce employees.

- Interpret and apply understanding of Employee Benefits, Leave of Absence, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees.

- Maintain proper case management by utilizing team dashboards to ensure timely and accurate responses that are based on Salesforce key performance indicators (KPIs).

- Identify trends in the case management system and create training opportunities for the T1 team and SMEs.

- Function as a thought partner with global stakeholders to create seamless, end-to-end employee experiences for complex, highly visible Benefit and LOA Programs.

- Consult with Benefits/LOA COE, Payroll, ESBPs, and Salesforce legal counsel, as necessary.

- Partner with Health & Safety and our Workers’ Compensation vendor to assist employees with Workers’ Compensation claims.

- Manage and/or participate in special projects/programs requiring Benefit and LOA department stakeholder input.

- Work with global partners to ensure a global Salesforce approach when working on global projects.

- Lead User Acceptance Testing for system enhancements.

- Assist the business to form/improve process and systems solutions that embed scalable frameworks/methodologies to satisfy both tactical and strategic business needs.

- Leverage Basecamp knowledge to identify trends and recommend solutions for Benefit and LOA-related matters to aid in Tier 0 and Tier 1 resolution.

- Update and maintain internal and external articles to ensure accuracy of information.

Requirements:

- 1-3 years of experience in human resources, including benefit and leave of absence administration and vendor management.

- Prior experience working in a centralized human resource function preferred.

- Ability to build, develop, implement, and engage in new service delivery approaches.

- Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment.

- Adept understanding of client motivations and business pain points.

- Experience working in a high-volume, fast-paced environment, preferably in a high-growth technology company.

- Ability to make decisions guided by policies, practices, procedures, and business plans.

- SHRM Certification recommended

## Skills

### Required
- benefit administration
- leave of absence administration
- vendor management
- HR policies
- regulatory compliance

### Nice to have
- SHRM Certification

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Senior-Benefits---Leave-Specialist_JR347407?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)