# Technical Writer **Company**: Leidos **Location**: Baltimore, MD **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $41,600.00 - $75,200.00 **Category**: Communications **Industry**: Consulting **Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Baltimore-MD/Technical-Writer_R-00192975?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c5fc5266-811 ## Description We are seeking a Technical Writer to work in our Baltimore, Maryland office on a project for the Center for Medicare and Medicaid Services (CMS). The successful candidate will help document and communicate the modernization of the CMS Contact Center CRM Services (CCCS) platform. **Primary Responsibilities** The Technical Writer will develop and maintain written deliverables, documentation, and communications required to support the CCCS modernization effort. Key responsibilities include: - Writing, maintaining, and supporting deliverables required under the Deliverables Schedule - Developing training support materials, release communications, and change management content - Partnering with the Product Manager, Chief Architect, and Agile delivery teams to capture accurate technical content - Consulting relevant sources to verify accuracy and regulatory requirements - Ensuring written content complies with Section 508 accessibility standards and CMS/HHS accessibility policies - Copyediting and proofreading technical documentation - Developing and maintaining knowledge base articles, FAQs, and CSR-facing scripting content - Managing multiple concurrent writing assignments in a fast-paced Agile delivery environment - Coordinating with graphic designers, trainers, and multimedia specialists - Supporting development of executive-level briefings, white papers, and presentations - Maintaining version control and a repository of documentation artifacts - Working independently and within Agile project teams - Ensuring documents meet editorial and government specifications - Communicating documentation status, risks, and dependencies to CMS leadership and Leidos management - Participating in customer meetings and other events **Required Qualifications:** - Bachelor's degree in writing, technical writing, journalism, communications, or a closely related discipline - Minimum of 4-6 years of relevant experience - Ability to capture technical solutions and translate them into clear technical documentation - Strong oral and written communication skills - Ability to manage multiple concurrent writing assignments - Available to support in-person at Leidos/CMS Windsor Mill, MD office as needed - Ability to obtain Public Trust **Preferred Qualifications:** - Ability to write and edit content to Section 508 compliance standards - Experience with Human-Centered Design (HCD) framework and methods - Experience working with Agile project management tools - Experience supporting CMS or other federal health/human services modernization programs - Experience writing technical and end-user documentation for CRM or contact center platforms **Pay Range:** $41,600.00 - $75,200.00 ## Skills ### Required - technical writing - communication - Agile project management - Section 508 accessibility standards ### Nice to have - Human-Centered Design - Agile project management tools - CRM or contact center platforms --- Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Baltimore-MD/Technical-Writer_R-00192975?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)