# Repair Operations Specialist **Company**: Razer **Location**: Singapore **Experience**: senior **Job type**: full-time **Category**: Operations **Industry**: Technology **Apply**: https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Singapore/Repair-Operations-Specialist_JR2026007565?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c5f934cb-0bf ## Description Join Razer, a global organization on a mission to revolutionize gaming. As a Repair Operations Specialist, you will play a critical role in ensuring efficient and effective repair operations across the RAP region. **Job Responsibilities:** The Repair Operations Specialist is a key member of the Customer Advocacy team, responsible for overseeing repair workflows, spare parts planning, inventory control, replacement fulfillment, and operational reporting. **Key Responsibilities:** - Lead technical investigations, root cause analysis, and repair disposition decisions for returned RMA units - Execute advanced testing, assembly, configuration, validation, and troubleshooting activities to ensure repair quality and accuracy - Review RMA cases to ensure closure accuracy, repair compliance, and customer satisfaction - Provide technical consultation and guidance to customer support teams for complex repair-related cases - Analyze recurring product failures and provide structured recommendations to Product, Engineering, and Quality teams to improve product reliability and customer experience **Spare Parts & Inventory Management:** - Own spare part planning, allocation strategy, replenishment coordination, and distribution across RAP and global repair operations - Develop and maintain spare part demand forecasts based on repair trends, inventory consumption, and business requirements - Monitor spare part requests, inventory health, and SLA adherence to ensure uninterrupted repair operations - Manage and control inventory transactions, ensuring accuracy, accountability, and compliance across all systems **Logistics & Fulfillment Operations:** - Govern regional fulfillment processes for replacement products, spare parts, and accessories across the RAP and global repair operations - Monitor shipment performance, identify bottlenecks, and resolve logistics escalations impacting customer commitments and SLAs - Lead cross-regional repair center coordination to resolve critical spare part shortages and ensure operational continuity **Stakeholder & Customer Coordination:** - Act as the primary liaison between Customer Support, Repair Centers, Logistics providers, and Customers to ensure effective communication and service delivery - Coordinate with cross-functional teams including Engineering, Product, Supply Chain, Customer Advocacy, and Logistics to drive repair operation objectives **Reporting, Compliance & Continuous Improvement:** - Analyze operational metrics and develop management reports covering repair performance, inventory utilization, spare part consumption, and SLA adherence - Perform daily operational and technical reporting to management and cross-functional stakeholders - Escalate anomalies, recurring issues, inventory risks, or process breaches with supporting analysis and corrective action recommendations **AI & Operational Excellence:** - Lead the identification, implementation, adoption, and continuous improvement of AI and automation solutions within Repair Operations - Utilize AI-powered tools and automation platforms to improve repair efficiency, case resolution speed, forecasting accuracy, and reporting effectiveness **Pre-Requisites:** - Diploma in Electronics, Supply Chain, Business, or equivalent work experience in repair operations, technical support, or related operational functions - Strong ability to work independently with minimal supervision while delivering results in a fast-paced and dynamic environment - Proven experience collaborating with vendors, logistics providers, repair centers, and cross-functional stakeholders - Strong analytical, troubleshooting, and problem-solving skills with the ability to identify root causes and recommend practical solutions - High attention to detail with strong organizational and time-management capabilities - Proficient in Microsoft Excel and reporting tools; experience with CRM, inventory, or repair management systems is advantageous - Excellent verbal and written communication skills - Customer-centric mindset with a commitment to operational excellence and continuous improvement - Passion for technology, hardware, gaming peripherals, or consumer electronics is an advantage ## Skills ### Required - Microsoft Excel - CRM - inventory management - repair management systems - analytical skills - troubleshooting - problem-solving - communication skills ### Nice to have - AI-powered productivity tools - copilots - workflow automation platforms - analytics solutions - emerging AI technologies --- Source: [Apply at razer.wd3.myworkdayjobs.com](https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Singapore/Repair-Operations-Specialist_JR2026007565?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)