# (Fluent English) Technical Support Consultant (remote)

**Company**: SupportYourApp
**Location**: Curitiba, Paraná
**Work arrangement**: remote
**Experience**: mid
**Job type**: Contract
**Category**: IT
**Industry**: Technology

**Apply**: https://apply.workable.com/j/79FF3D4315?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c5f5ad06-19a

## Description

We are seeking a Technical Support Consultant to join our team. As a Technical Support Consultant, you will act as the main technical lead for client onboarding, data scanning, and environment discovery troubleshooting. You will diagnose and resolve deep-seated connectivity issues to ensure secure metadata collection across client data systems.

Responsibilities:

- Act as the main technical lead for client onboarding, data scanning, and environment discovery troubleshooting;

- Diagnose and resolve deep-seated connectivity issues to ensure secure metadata collection across client data systems;

- Resolve discovery errors, like raw Security Identifiers (SIDs) appearing instead of readable data, and guide client IT teams on directory fixes;

- Audit service logs, error patterns, and system behaviors to isolate software bugs, misconfigurations, and access restrictions;

- Translate raw telemetry and findings into clear, actionable guidance for client IT admins and internal engineering teams;

- Assist IT teams in configuring secure network paths and access permissions required for platform deployment;

- Efficiently document, package, and escalate unresolved core product issues to internal engineering for rapid resolution;

- Track recurring technical issues across enterprise environments to recommend product improvements and prevent client downtime;

- Provide high-touch, multi-channel technical support (email, tickets, and occasional live sessions) to resolve complex issues for corporate enterprise clients.

Requirements:

- Excellent English communication skills (at least C1 for both spoken and written);

- At least 2 years of experience in a Technical Support, Application Support, or Technical Account Management role handling B2B software environments;

- Strong understanding of how data is stored, secured, and accessed across cloud and on-premises platforms, including M365, Google Workspace, AWS, and Azure;

- Solid understanding of basic cloud architecture (SaaS/IaaS), network topologies, and standard enterprise access controls;

- Proven ability to navigate centralized logging platforms to trace data flows, investigate ingestions, and isolate connectivity or permission failures;

- Highly tech-savvy with a sharp aptitude for mastering sophisticated, AI-driven data security platforms and security compliance frameworks quickly;

- Excellent troubleshooting and problem-solving abilities;

- Customer-oriented and responsible attitude;

- Excellent interpersonal skills.

Benefits:

- Fixed schedule: Sunday to Thursday, from 11PM to 7AM at EDT, or Monday to Friday, from 4PM to 12AM at EDT;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your development and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

## Skills

### Required
- Technical Support
- Application Support
- Technical Account Management
- Cloud platforms
- Network topologies
- Enterprise access controls
- Centralized logging platforms
- Data security platforms
- Security compliance frameworks

### Nice to have
- LDAP
- Active Directory
- PowerShell
- ADUC
- SMB/CIFS protocols
- Windows File Servers
- SID-to-ACL permission mapping
- Data-in-transit security
- SSH keys
- SSL/TLS certificates
- DNS routing
- SSH tunneling
- Linux
- Kubernetes
- SQL queries

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/79FF3D4315?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)