# Personal Banker

**Company**: Barclays
**Location**: Aberdeen, 157-165 Union Street
**Job type**: full-time
**Salary**: £27,700
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Aberdeen-157-165-Union-Street/Customer-Service---Personal-Banker_JR-0000132385?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c5f2a66f-fa9

## Description

We are seeking a Personal Banker to join our Customer Care team in Aberdeen.

The successful candidate will provide exceptional customer service, resolving complex customer needs and requests while building strong relationships with customers.

**Responsibilities**

- Provide customer service through various communication channels, including chat, email, and phone.

- Execute customer service requirements to resolve complex, specific customer needs, providing unique, personalised resolutions.

- Collaborate with teams across the bank to align and integrate customer care processes.

- Identify areas for improvement and provide recommendations for change in customer care processes.

- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.

- Resolve specific customer inquiries and issues related to the bank's products and services.

- Develop and execute reports and presentations on customer care performance.

- Identify industry trends and developments to implement best practices.

**Analyst Expectations**

- Meet the needs of stakeholders/customers through specialist advice and support.

- Perform prescribed activities in a timely manner and to a high standard.

- Take responsibility for specific processes within a team.

- Lead and supervise a team, guiding and supporting professional development.

- Manage own workload, take responsibility for implementing systems and processes, and participate in projects.

- Execute work requirements, collaborating with and impacting on the work of closely related teams.

- Check work of colleagues within the team to meet internal and stakeholder requirements.

- Provide specialist advice and support pertaining to own work area.

- Take ownership for managing risk and strengthening controls.

- Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function.

**Requirements**

- Confidence and comfort engaging with customers, understanding their needs, and providing guidance on products, services, and solutions.

- Strong communication skills, able to explain information clearly, professionally, and confidently.

- Risk and compliance awareness, understanding the importance of managing risk and following processes.

- Relationship-building skills, skilled at developing strong customer relationships.

- Digital confidence, comfortable using technology and digital tools.

- Adaptability and flexibility, able to thrive in a fast-paced environment.

- Growth mindset, eager to learn, develop, and embrace new technologies, processes, and ways of working.

- Proactive problem solver, demonstrating initiative, curiosity, and a customer-focused mindset.

**Benefits**

- Competitive salary of £27,700.

- Comprehensive core benefits package, including pension plan, private medical insurance, life insurance, and income protection.

**What We Offer**

- Full training and support from our collaborative team.

- Opportunities for growth and development within the organisation.

## Skills

### Required
- Communication
- Risk and Compliance
- Relationship Building
- Digital Confidence
- Adaptability
- Problem Solving

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Aberdeen-157-165-Union-Street/Customer-Service---Personal-Banker_JR-0000132385?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)