# Agency Operations Associate - Investor Reporting and Payoffs

**Company**: Capital One
**Location**: Charlotte, NC, NC
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $66,700 - $76,100 per year
**Category**: Finance
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Charlotte-NC/Agency-Operations--Associate---Investor-Reporting-and-Payoffs_R1005710-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/agency-operations-associate-investor-reporting-and-c5c2cc86-919/

## Description

We are seeking an Agency Operations Associate to join our Investor Reporting & Payoffs team at Capital One. As an Agency Operations Associate, you will play a critical role in supporting our Multifamily Loan Servicing division, which manages a $53 billion loan portfolio.

**Responsibilities:**

- Maintain and encourage positive relationships with GSEs, HUD, and Ginnie Mae

- Collaborate with the Agency Finance platform to provide excellent customer service

- Assist in reviewing and updating departmental procedures

- Provide support and partnership across all of Agency Finance

- Coordinate audit support and participate in various audits

- Assist with technology-based projects, data integrity, remediation, and efficiency-enhancing initiatives

- Accurately process loan payoff requests, including preparing payoff calculations and managing receipt of payoff funds

- Communicate with customers, internal teams, and external stakeholders to address payoff inquiries and resolve issues

- Manage suspense fund returns, rate cap terminations, and UCC terminations for paid-off loans

- Prepare and submit mortgage satisfactions for recordation

- Manage physical loan document archives and return of original Notes and mortgage satisfactions to Borrowers

- Proficient in Microsoft Word, Excel, and PowerPoint; G-suite experience a plus

**Requirements:**

- Bachelor's degree or military experience

- At least 1 year of experience in financial services

- Preferred qualifications: 2+ years of experience in commercial bank operations, loan servicing, risk, compliance, or Government Sponsored Entities (GSE)

**Work Arrangements:**

- Must live within 50 miles of Capital One hub locations in McLean, VA or Charlotte, NC

- Comfortable working from home with required technology setup

- Reliable private internet connection, secure home office environment, and password-protected private network

**Salary Range:**

- Charlotte, NC: $66,700 - $76,100 per year

- McLean, VA: $73,300 - $83,700 per year

**Benefits:**

- Comprehensive, competitive, and inclusive set of health, financial, and other benefits

- Performance-based incentive compensation, including cash bonuses and/or long-term incentives

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## Skills

### Required
- Microsoft Word
- Excel
- PowerPoint
- G-suite

### Nice to have
- commercial bank operations
- loan servicing
- risk
- compliance
- Government Sponsored Entities (GSE)

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Charlotte-NC/Agency-Operations--Associate---Investor-Reporting-and-Payoffs_R1005710-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)