# Team Leader

**Company**: Davies
**Location**: Liverpool
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://davies.pinpointhq.com/en/postings/caf5df47-dbad-482b-a080-ea5c97a2a5d7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c5b9e737-017

## Description

We are seeking a Team Leader to manage a team of file handling and support staff in delivering market-leading results in Liverpool. As a Team Leader, you will mentor and develop team members to reach their full potential and achieve targets and objectives.

## Key Responsibilities

- Develop handlers to achieve financial authorities within agreed timescales

- Manage individual and team performance against KPIs and SLAs, formulating plans for improvement where needed

- Complete supervision in line with each individual's competency matrix, providing timely coaching and identifying training needs

- Assist the Business Unit Director (BUD) with key client auditing activity as required

- Manage individuals on performance improvement plans

- Provide continual feedback on development areas to the BUD with recommendations for improvement

- Monitor the caseload/workload of agreed team members, including allocation of files and tasks

- Foster a team-working culture and motivate team members

- Drive continuous improvement within the team, including conducting audits and implementing improvement plans

- Monitor and manage financial processes, ensuring compliance with SRA guidelines and timescales

- Manage team members according to the firm's policies and ensure HR procedures are followed

- Check incoming and outgoing post as required

- Prepare for and conduct team and 1-to-1 meetings

- Ensure compliance with the SRA Code of Conduct 2011

## Skills, Knowledge & Expertise

- Technical competence in EL/PL claims and litigation is essential

- Ability to nurture and encourage team members

- Knowledge of recent changes in Court processes

- Knowledge of SRA and ISO guidelines

- Excellent communication and interpersonal skills

- Ability to plan, prioritise, and focus on achieving targets and objectives

- Positive, confident, and enthusiastic attitude

- Good client care skills and experience working to client guidelines

- Ability to win the trust and confidence of others

- Anticipate problems and identify solutions

- Driven to achieve goals

- Excellent listening and verbal communication skills

- Ability to influence others

- Remain calm under pressure

- Take constructive feedback and set personal goals for continuous improvement

- Remain fair and objective at all times

## Benefits

- Davies Incentive Plan

- 25 days holiday per year, increasing with level of service

- Family Cover Private Medical Insurance (Bupa)

- Simply Health Care Cash Plan

- WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering various topics

- Death in Service

- Critical Illness Cover

- PHI/Income Protection

- Pension Contribution based 5% Employee / 3% Employer

- Employee Resource Groups

- Employee Volunteering Programme

- Cycle to Work Scheme

- Tech Scheme

- Season Ticket Loan

- Gym Flex

- Access to Online Discount Sites

- Discounted Gourmet Society Membership

- Discounted Tickets for Merlin Attractions nationwide

- Discounts at local retail outlets

## Skills

### Required
- EL/PL claims
- litigation
- SRA guidelines
- ISO guidelines
- client care

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Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/caf5df47-dbad-482b-a080-ea5c97a2a5d7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)