# Intermediate Professional, Help Desk

**Company**: WSP
**Location**: Noida, Uttar Pradesh
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Consulting

**Apply**: https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/95156?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c5ac69cd-4fa

## Description

As a Desktop Support Engineer at WSP, you will provide technical assistance to clients, installing, upgrading, and troubleshooting hardware and software systems.

## Responsibilities

- Install and configure computer hardware, software, systems, networks, printers, and telephone systems.

- Install and configure Windows 11 Operating Systems.

- Monitor and maintain computer systems and networks.

- Diagnose and resolve hardware, software, networking, and system issues.

- Resolve computer peripherals issues.

- Replace and upgrade defective or outdated components.

- Provide technical support across the company, in person or over the phone.

- Respond to requests from end-users, managers, developers, and team members for specific IT hardware and software information.

- Direct unresolved issues to the next level of support personnel.

- Create technical documentation and manuals.

- Implement best practices for scalability, supportability, ease of maintenance, and system performance.

- Address major incidents, user tickets regarding hardware, software, and networking.

- Manage incident and service requests.

- Guide users with simple, step-by-step instructions.

- Follow up with clients to ensure their systems are functional.

- Coordinate with HR and relevant departments to receive new joiner details in advance.

- Configure and set up workstations, laptops, and other necessary IT equipment.

- Conduct thorough quality checks to ensure equipment is fully operational.

- Wipe and reformat equipment for reuse or disposal, following company policies.

- Coordinate the return of all IT equipment from leavers.

## Technical Experience

- Knowledge of ServiceNow Ticketing tool.

- Applications – Core, Business & Corporate Application Troubleshooting.

- Strong computer, hardware, software, and analytical skills.

- Testing hardware components individually and in tandem with external computer systems.

- Provide technical assistance and support for incoming queries and issues related to desktop support, video conferencing support, VIP support.

- Hands-on experience with Windows OS environments.

- The ability to learn quickly and retain large quantities of information.

- Introduce new ideas and processes which improve performance and productivity.

- Proven ability to assess business needs and translate them into relevant solutions.

- Problem solver with the ability to encourage others in collaborative problem-solving.

## Qualifications

- 4+ years of experience in an IT On-Site Support role.

- BA/BCA /BCom/BTech / Graduate Science.

- ITIL V4 Foundation certified.

- Certification in MCP (Microsoft Certified Professional) or similar will be an added advantage.

## Working Conditions

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform, as well as great savings programs, and a clear vision for the future.

## Skills

### Required
- ServiceNow Ticketing tool
- Windows OS environments
- ITIL V4 Foundation
- MCP

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Source: [Apply at emit.fa.ca3.oraclecloud.com](https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/95156?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)