# Field Service Supervisor **Company**: Honeywell **Location**: Kowloon, Hong Kong **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Category**: Operations **Industry**: Technology **Apply**: https://ibqbjb.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Honeywell/job/162076?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/field-service-supervisor-c5a19b5d-156/ ## Description We are seeking a Field Service Supervisor to provide operational management to the service business of a branch in Hong Kong. The successful candidate will provide leadership to ensure the service branch meets customer needs, supports sales, and achieves business financial objectives. ### Responsibilities - Provide operational management to the service business of a branch in Hong Kong - Provide leadership to ensure the service branch meets customer needs, supports sales, and achieves business financial objectives - Work closely with management to implement SVS plans and strategies and company-wide initiatives to maximise customer satisfaction and company goodwill - Key areas of responsibility: + Meeting monthly, quarterly, and annual financial targets of the branch + Performance management, career and succession planning for service employees of the branch + Business improvement, achieving aggressive productivity targets + Account management of defined key accounts + Accurate planning and forecasting of business performance + Deploy growth initiatives + Customer relationship management processes and increasing customer satisfaction levels + Understanding customer-related critical to quality measures and driving business improvement through improving these measures - Manage and be responsible for the financial accountability for the branch - Be responsible and accountable for the services and projects delivery to the required quality, schedule, and budget - Manage risks and report to management on project progress, risks, and issues on a regular basis - Ensure ISO procedures are followed for all services and projects activities - Identify and pursue further business opportunities proactively - Support account managers for pre-sales activities proactively - Work with others within Honeywell and customers to meet mutual goals and objectives and deliver high-quality service - Effectively meet customers' needs, build and manage productive customer relationships, and take responsibility for customer satisfaction - Actively contribute to continuous improvement in business processes, practices, and systems - Manage effective communications with all stakeholders - Adhere to the highest standards of business ethics and corporate governance in line with the Honeywell code of conduct - Ensure effective management of self and team's workload and team resources - Build a high-performance and high-morale team and manage team effectiveness to maximize team performance to achieve goals and objectives - Facilitate the development of others' knowledge, skills, and competencies by providing timely feedback and planning relevant development activities - Establish and maintain high standards of performance for self, direct reports, and others - Recognize high performers through reward and recognition on a timely basis - Resolve employee conflicts effectively and timely - Deploy the project Safety Plan and EH&S responsibilities to the team - Carry out hazard and risk assessments (and analysis) for all tasks as per company policy and procedures ### Qualifications - Degree/Higher Certificate/Higher Diploma in Electrical or Electronic Engineering or related discipline - Minimum 8 years of project/maintenance service experience for Degree holders - Minimum 10 years of project/maintenance service experience for Higher Diploma/Higher Certificate holders - Proven track record in managing and supervising a medium-size team in the related field of job-related activities and people management - Proven track record on project management with a minimum of 7 years of experience - Broad knowledge with hands-on experience on Honeywell systems/products or similar in the industry - Good knowledge of computer systems, such as Microsoft Office Professional, Software Programming, Computer System Networking, etc., and supported with basic typing skills - Strong broad knowledge of government regulations on building controls For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Financial control - Project Management --- Source: [Apply at ibqbjb.fa.ocs.oraclecloud.com](https://ibqbjb.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Honeywell/job/162076?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)