# Support Team Lead

**Company**: Wolt
**Location**: Timisoara, Romania
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/wolt/jobs/8303885?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c59c9314-41c

## Description

We are seeking a Support Team Lead to join our Customer Support team in Romania.

As a Support Team Lead at Wolt, you will guide and inspire your team to deliver world-class support and create experiences that leave a smile on every user’s face.

Responsibilities:

- Lead by example and champion a strong customer-obsessed mindset

- Inspire, coach, and develop a high-performing support team

- Hire, onboard, and mentor new team members

- Monitor team performance and ensure SLAs and CSAT targets are met

- Analyze data and performance trends to identify improvement opportunities

- Turn insights into clear, actionable plans

- Collaborate closely with cross-functional teams and local stakeholders

- Support operational improvements and process optimization

- Leverage AI tools and automation opportunities to improve efficiency

- Foster a positive, motivated, and accountable team culture

Requirements:

- Proven leadership experience in Customer Support or Customer Experience

- Strong analytical skills with the ability to translate data into action

- Fluent in Romanian and English (C1 level)

- Excellent communication and coaching skills

- A people-first mindset with the ability to motivate and empower others

- Tech-savvy and comfortable learning new tools and systems

- Comfortable making decisions and managing performance

- Thrives in a fast-paced, ever-changing environment

- Proactive, solution-oriented, and hands-on

## Skills

### Required
- Customer Support
- Leadership
- Analytical skills
- Communication
- Coaching
- English
- Romanian

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/wolt/jobs/8303885?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)