# Operations Shift Lead 3rd shift

**Company**: Leidos
**Location**: Arlington, VA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $73,450.00 - $132,775.00
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Arlington-VA/NOSC-Shift-Lead---Day-Shift_R-00195316?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c5988892-167

## Description

We are currently seeking an Operations Shift Lead 3rd shift (6am - 3pm) to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated platform capable of supporting a rapidly expanding customer population.

The position is based in Arlington, VA and is 100% on-site.

### Primary Responsibilities

- Lead and coordinate operations tasks during assigned shifts.

- Oversee monitoring of network, servers, applications, and infrastructure for outages and performance issues. Own incident triage, escalation, and resolution through closure.

- Coordinate with network, systems, security, application, and vendor teams.

- Ensure adherence to SLAs, escalation procedures, and operational runbooks.

- Review alerts and incidents for trends, recurring problems, and potential improvements.

- Conduct shift handovers and maintain accurate operational documentation.

- Mentor and provide technical guidance during complex incidents.

- Prepare incident reports, shift summaries, and operational metrics.

- Participate in major incident management and post-incident reviews.

### Basic Qualifications

- Bachelor's degree and 4+ years of overall related experience with a Windows or Linux server environment.

- An active TS/SCI security clearance is required for this position.

- Currently possess DoD 8750 certification at least IAT level II, e.g., Security+ce.

- Comfortable working 24×7 shifts, including nights, weekends, and holidays.

- Previous experience leading an operations team or acting as a senior escalation point.

- Excellent communication and incident coordination skills.

- Strong decision-making under pressure. Must be able to make independent risk-based decisions while leading a small team during outages.

- Experience with monitoring tools such as SolarWinds, Splunk, or equivalent.

- Strong troubleshooting and root-cause analysis skills.

- Working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.

- Experience with ticketing systems such as ServiceNow, Jira, or similar.

- Strong understanding of DNS, DHCP, VPNs, routing, switching.

- Familiarity with Windows/Linux infrastructure and cloud environments.

- Hands-on experience in IT Cybersecurity, Network Operations, or Windows Server administration.

### Preferred Qualifications

- Prior experience with DISA and DISA's support to mission partners.

- TS/SCI w/CI Poly Preferred.

- Previous shift-lead or team-lead experience in a DoD, military, or cleared NOC/SOC environment.

- Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends.

### Pay Range

$73,450.00 - $132,775.00

## Skills

### Required
- Windows or Linux server environment
- TS/SCI security clearance
- DoD 8750 certification
- SolarWinds
- Splunk
- ITIL processes
- ServiceNow
- Jira
- DNS
- DHCP
- VPNs
- routing
- switching
- Windows/Linux infrastructure
- cloud environments
- IT Cybersecurity
- Network Operations
- Windows Server administration

### Nice to have
- DISA
- CI Poly
- shift-lead or team-lead experience
- refining shift SOPs

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Arlington-VA/NOSC-Shift-Lead---Day-Shift_R-00195316?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)