# Customer Success Architect, Japan

**Company**: GitLab
**Location**: Remote, Japan
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8880999002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c5984af5-55e

## Description

As a Customer Success Architect, you'll serve as a trusted strategic advisor and technical authority to GitLab's most complex and high-value Enterprise and Government customers across Japan.

You will drive and shape how these customers adopt GitLab's intelligent DevSecOps platform to achieve their business goals and realise meaningful, long-term outcomes.

Your responsibilities will include:

- Owning a book of Enterprise and Government customers and driving adoption, retention, expansion, and overall satisfaction through ongoing strategic, business, and technical engagement.

- Serving as the senior post-sales strategic, business, and technical advisor for a portfolio of GitLab's most complex, highest-value enterprise and Government accounts.

- Translating ambiguous, high-stakes business outcomes into rigorous Customer Success Plans that are regularly reviewed with customer stakeholders.

- Providing deep technical guidance on enterprise-scale CI/CD architecture, DevSecOps maturity models, platform consolidation strategy, and more.

- Leading end-to-end resolution of critical, cross-functional account escalations, ensuring root causes are identified and follow-up actions are owned.

To succeed in this role, you'll need:

- Mandatory Japanese (native or professional level) and English language proficiency.

- Hands-on experience building or owning CI/CD pipelines end-to-end, including pipeline as code, multi-stage design, artifact management, and troubleshooting in real-world environments.

- A career built across different direct customer-facing engagement roles, such as Technical Account Management, Technical Solution Sales, Pre-sales, Business Development, Consulting, and Professional services.

- Deep, hands-on expertise in DevSecOps practices, including shift-left security and integrating SAST, DAST, SCA, and container scanning into development workflows.

- Expert-level understanding of Git, merge request workflows, and delivery lifecycles.

## Skills

### Required
- CI/CD
- DevSecOps
- Cloud platforms
- Multi-cloud
- Hybrid architecture
- Enterprise DevSecOps practices
- Git
- Merge request workflows
- Delivery lifecycles
- Infrastructure as code
- GitOps
- Networking
- Identity and access management (IAM)
- Secrets management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8880999002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)