# Service and Engagement Team Leader

**Company**: Target
**Location**: Lombard, IL
**Job type**: full-time
**Salary**: $23.75 - $40.40 per hour
**Category**: Retail
**Industry**: Retail

**Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/60-Yorktown-Shopping-Ctr-LombardIL-60148-5529/Service-and-Engagement-Team-Leader_R0000480360?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/service-and-engagement-team-leader-c58410b9-02a/

## Description

The starting pay range for this position per hour is $23.75 - $25.75. The full pay range for this position per hour is $23.75 - $40.40.

As a Service and Engagement Team Leader at Target, you will play a crucial role in delivering exceptional guest experiences. Your main responsibility will be to lead a team of Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations.

Key responsibilities include:

- Consistently delivering guest experience commitments to create an Easy, Inspiring, and Friendly guest experience.

- Ensuring every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.

- Actively observing and providing feedback, holding team members accountable while recognising great guest experience moments.

- Reviewing area guest, financial, and team outcome metrics to identify opportunities, taking action to improve, and aligning the team on the right behaviours and execution.

- Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.

- Leading a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations.

- Supporting Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features, and offerings that reward our guests and enhance their shopping experience.

Requirements:

- High school diploma or equivalent

- Must be at least 18 years of age or older

- Previous retail experience preferred, but not required

- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

- Ability to work independently and as part of a team

- Ability to manage workload and prioritise tasks independently and with a team

- Welcoming and helpful attitude toward all guests and other team members

- Effective communication skills

- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Benefits:

- Comprehensive health benefits and programs

- 401(k)

- Employee discount

- Short-term disability

- Long-term disability

- Paid sick leave

- Paid national holidays

- Paid vacation

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## Skills

### Required
- Communication
- Leadership
- Problem-solving
- Time Management
- Teamwork

### Nice to have
- Retail experience
- Previous leadership experience

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Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/60-Yorktown-Shopping-Ctr-LombardIL-60148-5529/Service-and-Engagement-Team-Leader_R0000480360?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)