# Senior CSM, Media and Entertainment

**Company**: Braze
**Location**: New York City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $88,000 - $124,800/year
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8315917?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c58318c7-c4f

## Description

At Braze, we're a customer engagement platform that helps brands deliver great customer experiences.

As a Senior CSM, Media and Entertainment, you will be a senior individual contributor owning some of our most significant customers.

Responsibilities:

- Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers

- Be your customers' main point of contact and trusted advisor at Braze

- Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze

- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze

- Be a strategic thought leader for your customers, analyzing use-cases and recommending market/vertical best practices to enhance client marketing programs

- Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development

- Coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

- Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity

- Act as a point of escalation for customers

- Provide mentorship to colleagues, acting as a subject matter expert you will take the initiative to help them improve processes, execution, and outcomes

- You will assist junior colleagues by taking temporary assignments to help them rescue at-risk accounts and capitalise on high opportunity accounts through mentoring and engaging directly with the customer

Requirements:

- Proven customer success professional with an excellent track record

- Significant project management experience and/or formal certifications (PMP, Agile, etc)

- Exemplary written and verbal communication skills coupled with unparalleled follow-up skills

- High level of intellectual curiosity

- Strong technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc)

- 6 years+ experience managing complex international enterprise accounts (Fortune 100, FTSE, DAX, etc. - ACV of $500K or more) across multiple senior client stakeholders at a SaaS company

Benefits:

- Competitive compensation that may include equity

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans covering medical, dental, vision, life, and disability

- Family services that include fertility benefits and equal paid parental leave

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

- A curated in-office employee experience, designed to foster community, team connections, and innovation

- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

- Employee Resource Groups that provide supportive communities within Braze

## Skills

### Required
- SaaS
- Mobile
- APIs
- Marketing Automation
- Direct Marketing
- Analytics
- Programming

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8315917?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)