# Senior Manager, Credential Operations

**Company**: Western Governors University (WGU)
**Location**: Salt Lake City, Utah
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $87,600.00 - $144,700.00
**Category**: Education
**Industry**: Education

**Apply**: https://wgu.wd5.myworkdayjobs.com/en-US/External/job/Salt-Lake-City-UT/Senior-Manager--Credential-Operations_JR-026418?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c54b0449-55d

## Description

The Senior Manager, Credential Operations is responsible for executing strategic priorities and driving the operational quality of the enrollment experience for students and staff.

This position will lead an Operations Team including leaders of general operations, contact strategy and vendor support, business process improvement, and workforce management.

Key Responsibilities:

- Lead strategic priorities for Credential Evaluation, translating Enrollment Department goals into operational plans, measurable outcomes, and team priorities.

- Provide leadership and development to experienced supervisors, managers, and individual contributors, with a strong focus on outcomes and continuous improvement.

- Use data and operational insights to identify and eliminate bottlenecks, improve the student and staff experience, and increase operational quality and efficiency.

- Partner with Enrollment Leaders and College Leadership on product release roadmaps, aligning implementation timelines with technical and operational capacity.

- Partner with the Learning & Organizational Quality Team to design and implement training and quality programs across the Enrollment Department.

- Monitor employee survey scores and regularly report on operational health, risks, performance, and opportunities for improvement.

- Represent Credential Evaluation priorities and initiatives, advise leadership on operating procedures, policies, and best practices, and oversee department outage protocols and impact reporting.

Requirements:

- Bachelor’s degree in a related field.

- 5 or more years of experience directly related to leading operations and teams.

- Deep understanding of both Salesforce and Banner, including the ability to apply that knowledge within a large-scale operational environment.

- Strong knowledge of how transfer credit equivalencies are applied in higher education.

- Demonstrated ability to operate successfully in a high-volume, large-scale environment while maintaining performance and accuracy expectations at significant throughput levels.

- Demonstrated critical thinking and sound judgment, including the ability to make decisions when information is incomplete or outcomes are uncertain.

- A clear and repeatable decision-making framework, with the ability to work independently without requiring constant leadership involvement.

- Advanced computer skills including experience with MS Office Suite with emphasis on SalesForce, Excel, Tableau, OnBase, Smart Panda, Excel, Cognos, etc.

Preferred Qualifications:

- Preferred experience leading large teams and experience supporting or leading functions involving Salesforce teams, data analytics, project management, training and quality operations, or articulation programs.

- Preferred Master’s Degree and strong experience with distance education and distance learning students.

- Product management certifications, Salesforce Administrator or similar Salesforce certifications, or experience with evaluation or credentialing-related systems.

Benefits:

- Medical, dental, vision, telehealth and mental healthcare

- Health savings account and flexible spending account

- Basic and voluntary life insurance

- Disability coverage

- Accident, critical illness and hospital indemnity supplemental coverages

- Legal and identity theft coverage

- Retirement savings plan

- Wellbeing program

- Discounted WGU tuition

- Flexible paid time off for rest and relaxation with no need for accrual

- Flexible paid sick time with no need for accrual

- 11 paid holidays

- Other paid leaves, including up to 12 weeks of parental leave

## Skills

### Required
- Salesforce
- Banner
- transfer credit equivalencies
- MS Office Suite
- Excel
- Tableau
- OnBase
- Smart Panda
- Cognos

### Nice to have
- Master’s Degree
- distance education
- distance learning students
- product management certifications
- Salesforce Administrator
- evaluation or credentialing-related systems

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Source: [Apply at wgu.wd5.myworkdayjobs.com](https://wgu.wd5.myworkdayjobs.com/en-US/External/job/Salt-Lake-City-UT/Senior-Manager--Credential-Operations_JR-026418?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)