# Senior Solution Architect/Solution Consulting Director (Field Service)

**Company**: Salesforce
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Illinois---Chicago/Senior-Solution-Architect-Solution-Consulting-Director--Field-Service-_JR364842-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c52fce3d-0ac

## Description

### Job Overview

We are seeking a Senior Solution Architect or Solution Consulting Director to lead complex enterprise customer engagements in the Field Service sector. As a trusted advisor to clients, you will leverage your expertise in Salesforce products, industry knowledge, and consulting experience to deliver customer return on investment.

### Responsibilities

- Serve as a trusted advisor to clients

- Identify and lead internal pivotal initiatives to grow the consulting practice

- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value

- Collaborate with clients and internal stakeholders to understand requirements, analyze information, and craft comprehensive solutions

- Lead customer expectations and negotiate solutions to sophisticated problems

- Review and correct project/program direction, approach, and key artifacts to keep programs on track

- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

### Minimum Requirements

- 10+ years of experience for Senior Solution Architect, 12+ years for Solution Consulting Director

- Led multiple large engagements, multi-cloud or multi-workstream, as the lead Architect across all workstreams within Field Service Management and/or Field Service and Operations

- Advanced industry knowledge and understanding of nuances of delivering Salesforce implementations in that industry

- Extensive experience with configuration and customization on the Salesforce platform

- Expert-level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution

- Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs

- Strong presentation skills and ability to communicate effectively with various stakeholders

- Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

- Strong communication skills, both written and verbal

- Experience leading internal initiatives to improve business processes

### Preferred Requirements

- Proven results in delivering high-value business outcomes utilizing an agile approach

- Proven results leading customer and/or partner success stories

- Relevant Salesforce certifications and consulting experience are strongly recommended

### Benefits

When you join Salesforce, you'll have access to various benefits and resources to support your well-being and career growth.

## Skills

### Required
- Salesforce
- Field Service Management
- Solution Architecture
- Consulting
- Project Management
- Communication
- Presentation
- Analysis
- Problem-solving

### Nice to have
- Agile
- Salesforce certifications
- Consulting experience

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Illinois---Chicago/Senior-Solution-Architect-Solution-Consulting-Director--Field-Service-_JR364842-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)