# Service Desk Engineer - Associate

**Company**: iCapital Network
**Location**: Lisbon
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/icapitalnetwork/jobs/8935985002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/service-desk-engineer-associate-c52855aa-5f1/

## Description

We are seeking a service desk engineer for a hands-on role requiring expertise and exceptional judgment while working with end-users at the highest level within organizations.

If you're computer-savvy and enjoy supporting end users, we would like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

## Responsibilities

- Support end users across multiple offices

- Prepare hardware/software for new employees

- Maintain/troubleshoot peripherals and printers

- Support our hosted phone system

## Qualifications

- 2+ years of recent end-user technical support experience

- 2+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Exchange

- 2+ years of experience in desktop technologies: Windows, MS Office

- Experience with MDM solutions

- Experience with PowerShell

- Experience with Mac OSX a plus

- Experience with basic networking a plus

- Experience with A/V systems a plus

- Excellent written and verbal communication skills

- Strong time management skills and ability to prioritize

- Process oriented individual

## Work Arrangements

Employees in this role will work in the office four days, with the flexibility to work remotely one day (Friday).

## Benefits

iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft cloud-related technologies
- O365
- OneDrive
- Exchange
- desktop technologies
- Windows
- MS Office
- MDM solutions
- PowerShell
- Mac OSX
- basic networking
- A/V systems
- written and verbal communication
- time management
- prioritization

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/icapitalnetwork/jobs/8935985002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)