# Manager, Retail & Client Insights

**Company**: CHANEL
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Luxury

**Apply**: https://cc.wd3.myworkdayjobs.com/en-US/ChanelCareers/job/Hong-Kong-SAR/Client-Intelligence---Retail-Analytics-Manager_JOBREQ00114358?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c522e629-beb

## Description

The Manager, Retail & Client Insights is a strategic analytics role within the Fragrance & Beauty division, responsible for transforming retail and client data into actionable insights that drive business performance, client engagement, and lifetime value.

You will act as a trusted insight partner, elevating how data is used to shape strategy, enhance client experience, and drive performance.

**Responsibilities**

- Lead end-to-end analysis on strategic retail and client topics, from problem framing to insight synthesis and presentation

- Generate actionable insights on boutique performance, client behaviors, customer satisfaction, and key initiatives (campaigns, events, new store openings)

- Analyze omnichannel performance across retail, e-commerce, CRM touchpoints, and client experiences to identify optimization opportunities

- Evaluate the effectiveness of CRM and loyalty programs, uncovering drivers of engagement, retention, and client value

- Translate complex analysis into clear narratives with business implications and recommended actions for stakeholders

- Support key business planning cycles (e.g., quarterly reviews, annual planning) with data-driven insights, forecasts, and performance tracking

- Enhance analytics capabilities through collaboration with data teams, improving reporting tools, dashboards, and data quality

- Drive a culture of insight-led decision-making, ensuring analysis directly influences strategy and execution

**Requirements**

- Bachelor’s degree in Business, Data Science, Business Analytics, or related disciplines

- 5–8+ years of experience in analytics or insights roles within luxury, retail, beauty, FMCG, e-commerce, or consumer-driven industries

- Strong hands-on analytical expertise, with experience in client lifecycle, retail, and omnichannel analytics

- Advanced SQL skills and ability to work with large, complex datasets independently

- Experience in analytical techniques such as segmentation, cohort analysis, driver analysis, and scenario modelling

- Proficiency in data visualization and storytelling tools (e.g., Power BI, advanced Excel), with strong presentation skills

- Familiarity with CRM data, digital analytics (e.g., Google Analytics), and loyalty programs is a strong advantage

- Strong business acumen with the ability to translate analysis into strategic recommendations

- Excellent stakeholder management and communication skills in a matrixed environment

- A proactive, curious, and detail-oriented mindset, with a high standard of rigor and ownership

## Skills

### Required
- SQL
- data analysis
- client lifecycle analytics
- omnichannel analytics
- segmentation
- cohort analysis
- driver analysis
- scenario modelling
- Power BI
- Excel
- data visualization
- storytelling
- CRM data
- digital analytics
- loyalty programs

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Source: [Apply at cc.wd3.myworkdayjobs.com](https://cc.wd3.myworkdayjobs.com/en-US/ChanelCareers/job/Hong-Kong-SAR/Client-Intelligence---Retail-Analytics-Manager_JOBREQ00114358?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)