# IT Engineer

**Company**: NVIDIA
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/Taiwan-Hsinchu/IT-Engineer_JR2026968-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c5139e36-423

## Description

NVIDIA seeks an IT Engineer to support end-user needs and improve IT processes globally. The ideal candidate will effectively translate strategic plans into impactful results, bringing to bear structured thinking, problem-solving skills, and outstanding communication.

**Responsibilities:**

- Collaborate with management and key collaborators to develop, implement, and manage support, operational, and project objectives.

- Identify and develop future processes across NVIDIA IT, removing friction in day-to-day operations.

- Lead continuous improvement initiatives by engaging leadership to deliver projects and initiatives.

- Investigate and troubleshoot complex system issues, identify root causes, and implement effective solutions.

- Collaborate with cross-functional teams to perform post-incident reviews, analyze trends, and implement preventive measures to improve system reliability.

- Work with Tier 3 engineering teams to identify automation opportunities to reduce ticket volume and resolution times.

- Maintain and improve existing tools and solutions to address key business challenges.

- Collaborate with Tier 1 support and engineering teams for effective communication.

- Provide mentorship and maintain accurate documentation of systems and processes.

- Contribute to knowledge base articles and incident response documentation.

- Stay up to date with the latest tech developments and introduce them where possible.

**Requirements:**

- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

- 5+ years of experience in Information Technology Enterprise and Infrastructure engineering support/engineering roles.

- Broad knowledge of IT applications and infrastructure, strong experience in system administration and operations roles.

- Familiarity with incident management systems (e.g., Jira, ServiceNow).

- Strong analytical and problem-solving skills, excellent communication and collaboration abilities.

- Proven capability to thrive in a fast-paced, dynamic environment while effectively prioritizing tasks.

- Ability to independently deliver innovative solutions with minimal direction.

- Excellent attention to detail, organization, and high-quality outputs.

- Strong presentation and training skills for non-technical audiences.

- Proficient in Linux/Unix, Full Microsoft Stack (AD, Exchange), Network Infrastructure (Cisco), Application Engineering, Cisco Video Conferencing, and end-user endpoints (Mac/Windows) with experience using ticketing tools like Jira and ServiceNow for reporting and data analysis.

**Preferred Qualifications:**

- Excellent interpersonal and leadership skills.

- Track record delivering high availability in complex, global environments.

- Creativity and latitude to adjust to rapidly changing plans and circumstances.

- Experience working in a hybrid on-prem and public cloud environment.

- Highly driven, analytical, and curious problem-solver with a focus on using data to make business decisions.

## Skills

### Required
- Linux/Unix
- Microsoft Stack
- Network Infrastructure
- Application Engineering
- Cisco Video Conferencing
- Jira
- ServiceNow

### Nice to have
- interpersonal skills
- leadership skills
- cloud environment
- data analysis

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/Taiwan-Hsinchu/IT-Engineer_JR2026968-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)