# Senior Support Engineer

**Company**: Nebius
**Location**: Remote - United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $150,000-$200,000 USD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/nebius/jobs/5010126101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c50a7ded-6dd

## Description

We are looking for a Support Engineer L2 to resolve complex technical issues escalated by Nebius clients.

This position requires strong analytical skills, effective communication, and a customer-centric approach to deliver outstanding service and ensure operational continuity.

You’re welcome to work remotely from the USA.

Please note that this is a shift work.

Your responsibilities will include:

- Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments.

- Analyze and resolve storage-related issues using a strong understanding of data storage concepts.

- Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines.

- Develop Python and Bash automation scripts to streamline processes and optimize workflows.

- Provide timely updates and clear customer explanations regarding issue status and resolutions.

- Escalate unresolved problems promptly to ensure minimal service disruption.

- Maintain and improve technical documentation to support troubleshooting and issue prevention.

We expect you to have:

- Linux administration – advanced

- Networking – intermediate

- Kubernetes – intermediate

- Cloud solutions (AWS, Azure, GCP) – intermediate

- Python/Bash scripting – intermediate

- ML training, inference and pipelines – intermediate

- Data storage concepts – intermediate

- Troubleshooting and problem-solving – advance

Qualifications:

- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

- Experience: 5+ years in technical support, with at least 3 years of hands-on experience in cloud environments.

Working Hours:

- Availability for rotational shifts or on-call support as required.

Key employee benefits in the US:

- Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.

- 401(k) plan: Up to 4% company match with immediate vesting.

- Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.

- Remote work reimbursement: Up to $85/month for mobile and internet.

- Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.

## Skills

### Required
- Linux administration
- Networking
- Kubernetes
- Cloud solutions
- Python/Bash scripting
- ML training
- Data storage concepts
- Troubleshooting and problem-solving

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/nebius/jobs/5010126101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)