# Service Desk Analyst **Company**: Leidos Australia **Location**: Canberra, Australian Capital Territory **Work arrangement**: onsite **Job type**: full-time **Category**: IT **Industry**: Technology **Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/Service-Desk-Analyst_R-00195787?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c4f0f121-af0 ## Description At Leidos Australia, our work goes beyond a job title. We design, build, operate, and support systems, services, and capabilities that help protect and advance the Australian way of life. You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration, and commitment. Our CIO Leidos Support Team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure. We are seeking a Service Desk Analyst to be a key point of contact for customers seeking support with corporate IT systems. You’ll help keep people connected and productive by diagnosing issues, resolving technical problems, and delivering a positive support experience. Responsibilities: - Provide first-line IT support, managing incidents, service requests, and access requests through to resolution or escalation. - Support day-to-day account administration, including password resets and account unlocks. - Diagnose and troubleshoot hardware, software, network, and telecommunications issues, while researching solutions and maintaining accurate support documentation. - Deliver a positive support experience by keeping users informed, working to agreed Service Level Agreements (SLAs), and providing assistance both over the phone and in person. This is an onsite role, working five days a week from either our Moore Street or Wentworth Avenue office in Canberra. About You: You don’t need to know everything from day one. We can teach you the technical aspects of the role. What matters is that you’re curious, eager to learn, open to feedback, and comfortable working collaboratively with others. Benefits: - Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours. - Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing. - Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities. - Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities. - Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way. Essential Skills & Experience: - Experience in a customer-focused role, with the ability to provide helpful and professional support. - Clear communication skills and a proactive approach to resolving customer enquiries and technical issues. - Experience with, or exposure to, Microsoft 365, Microsoft Azure, Microsoft Intune, and Windows operating systems. - An understanding of ITIL best-practice principles, or an interest in developing your knowledge in this area. - A willingness to learn, take on feedback, and build your technical capability as part of a collaborative service desk team. Applicants must be Australian Citizens and willing to obtain and hold a Baseline AGSVA security clearance. ## Skills ### Required - Microsoft 365 - Microsoft Azure - Microsoft Intune - Windows operating systems - ITIL best-practice principles - customer-focused - communication skills ### Nice to have - Previous service desk experience - IT-related degree or certification --- Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/Service-Desk-Analyst_R-00195787?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)