# Customer Success Manager, Mid-Market

**Company**: Harvey
**Location**: Paris
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/harvey/8e7419d0-216b-4cfe-b60c-90eaafd6c03d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-manager-mid-market-c4e26797-471/

## Description

At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.

As a Mid Market Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms.

**Responsibilities**

- Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.

- Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.

- Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.

- Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.

- Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.

- Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform.

- Travel may be required from time to time, including visits to customer office locations and company offices.

**Requirements**

- 3-4+ years in customer-owning roles at tech or SaaS platforms

- Adapting seamlessly in the face of high-speed change and growth

- Strategic planning, revenue-based prioritization

- Managing a high volume of customer-facing projects and timelines

- Running in-person meetings w/ executives

- Mapping an organization and influencing stakeholders

- Driving key customer metrics and outcomes

- Owning a revenue, expansion, and renewal target

- Demonstrating a strong point of view and proactive self-management

- Working cross-functionally with Product and Sales teams

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- strategic planning
- revenue-based prioritization
- customer-facing projects
- influencing stakeholders
- driving key customer metrics

---

Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/harvey/8e7419d0-216b-4cfe-b60c-90eaafd6c03d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)