# Technical Consulting Engineer

**Company**: Cisco
**Location**: RTP, North Carolina
**Experience**: senior
**Job type**: full-time
**Salary**: $95,800.00 - $126,200.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Technical-Consulting-Engineer_2026528?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c49713b7-c02

## Description

The Wireless TAC (Technical Assistance Center) Team at Cisco provides assistance for wireless networking issues. As a Technical Consulting Engineer, you will play a critical role in ensuring customer success by resolving complex wireless networking challenges.

Responsibilities:

- Take ownership of high-level escalations, applying technical troubleshooting and root cause analysis skills to restore and optimize network performance.

- Collaborate cross-functionally with engineering and product teams to drive product improvements and deliver exceptional customer support.

- Provide guidance on wireless network design, deployment, and performance optimization.

Minimum Qualifications:

- 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.

- Active CCNP Level Certification.

- Demonstrated proficiency in 802.11 Standards (Wi-Fi 6/6E/7) and wireless security frameworks (WPA2/WPA3, 802.1X, RADIUS/AAA).

- Proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.

- Advanced expertise in configuring, deploying, and troubleshooting Cisco Catalyst 9800 Wireless LAN Controller and Access Points.

Preferred Qualifications:

- Cisco Routing: Basic understanding of IPv4 routing, static and dynamic routing protocols (OSPF, EIGRP, and BGP), routing tables, and inter-VLAN routing.

- Cisco Switching: Understanding of Layer 2 switching, VLANs, trunking, Spanning Tree Protocol (STP), EtherChannel, and Layer 3 switching.

- Cisco VoIP: Basic understanding of Cisco Unified Communications, IP telephony, voice VLANs, QoS, and the fundamentals of how VoIP traffic is handled across an enterprise network.

- Cisco ISE: Basic understanding of Cisco Identity Services Engine (ISE), including 802.1X authentication, RADIUS, TACACS+, authentication policies, and network access control.

- Applied experience in RF Engineering principles and wireless network design optimization.

- Track record of successful cross-functional collaboration with engineering and product development teams.

- Experience operating within a global, high-volume Technical Assistance Center (TAC) environment.

- Vendor Agnostic Wireless Certifications (CWNA, CWNP, CWNE, etc.).

Benefits:

- Medical, dental, and vision insurance.

- 401(k) plan with a Cisco matching contribution.

- Paid parental leave.

- Short and long-term disability coverage.

- Basic life insurance.

- Paid time away (vacation, holidays, sick time).

- Optional 10 paid days per full calendar year to volunteer.

Salary Range: $95,800.00 - $126,200.00

## Skills

### Required
- CCNP Level Certification
- 802.11 Standards
- wireless security frameworks
- Cisco Catalyst 9800 Wireless LAN Controller

### Nice to have
- Cisco Routing
- Cisco Switching
- Cisco VoIP
- Cisco ISE
- RF Engineering principles
- Vendor Agnostic Wireless Certifications

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Technical-Consulting-Engineer_2026528?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)