# Guest Services Representative **Company**: Boeing United Kingdom Limited **Location**: Crawley **Job type**: full-time **Category**: Customer Service **Industry**: Aerospace & Defence **Apply**: https://boeing.wd1.myworkdayjobs.com/en-US/EXTERNAL_CAREERS/job/GBR---Crawley-UK/Guest-Services-Representative_JR2026525283-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c487b37c-389 ## Description We are seeking a Guest Services Representative to provide a first-class, front-of-house service for all customers and visitors to our campus. Responsibilities include: - Meeting and greeting campus visitors, including checking in visitors attending simulator training sessions, classroom delegates, contractors, and other visitors - Operating the reception switchboard, dealing with all customer enquiries or connecting them through to the appropriate person in a timely manner - Operating the Boeing Store till on the front desk to process transactions for all purchases, along with replenishing and ordering stock - Preparing badges and paperwork for the following days' visitors/students - Initial ID checks must be carried out with all visitors to the Centre and security badges with the correct access to be given - Operating the main car park barrier system using the CCTV - Ensuring the security system is used in line with the requirements of IT - Overseeing the locker and centre keys - Assisting with the weekly fire drill and safety testing - Liaising with the Security Guards at the end of the evening shift to ensure they have all the relevant information needed for their night shift - Handling all internal enquiries/requests sent to the group email inbox or via telephone in a timely manner - Checking briefing rooms and classrooms providing necessary stationery as required and reporting any faults/problems - Overseeing and monitoring the stationery for the Centre ensuring competitive quotations are sought when ordering and replenishing stock - Raising purchase orders, requests for taxis and general filing duties - Sorting and distributing incoming post and fully overseeing the daily outgoing post collection including signing for all deliveries - Each shift will end with a documented handover for the next team member to utilise - Other general administrative duties as required from time to time - Preparing Visa invitation letters as requested to the relevant Embassy, following up the process to the Customer and ensuring that all information is documented in the correct systems - Training new members of staff - Managing the collection of student names for upcoming pilot and cabin crew training Benefits include: - Competitive salary and annual incentive plans - Continuous learning - you'll develop the mindset and skills to navigate whatever comes next - Success as defined by you - we'll provide the tools and flexibility, so you can make a meaningful impact, your way - Diverse and inclusive culture - you'll be embraced for who you are and empowered to use your voice to help others find theirs - 23 days plus UK public holidays and a Winter Break between Christmas and New Year - Pension Plan with up to 10% employer contribution - Company paid BUPA Medical Plan - Short Term Sickness: 100% pay for the first 26 weeks - Long Term Sickness: 66.67% of annual salary from 27th week - 6x annual salary life insurance - Learning Together Programme to support your on-going personal and career development - Access to Boeing's Well Being Programs, tools and incentives - 6 weeks paternity leave ## Skills ### Required - Right to work in UK ### Nice to have - Proven front of house customer-support related experience - Previous experience of coping under pressure - Providing a professional service at all times - Ability to work unsupervised but also be a team player - Seeking opportunities to exceed the customer's expectations - Proven working knowledge and understanding of e.g Excel, Word, Outlook, Adobe Reader, Power Point - Aviation training experience - College-related studies --- Source: [Apply at boeing.wd1.myworkdayjobs.com](https://boeing.wd1.myworkdayjobs.com/en-US/EXTERNAL_CAREERS/job/GBR---Crawley-UK/Guest-Services-Representative_JR2026525283-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)